I ordered the buy one get 50% off 20 wings total and a side of cheese curds. The cheese curds were VERY greasy tasting. I fed them to the dog. Our wings were extremely dry and chewy. This was the worst experience. We are usually very satisfied with our order but unfortunately not this time.
We were told kitchen staff was limited so most of the menu was unavailable. Sweet tea was gross so that was also a no go. We ask for mac&cheese but was told the microwave was broke. Wings were ok but service was very slow. Got tired of waiting for server so my wife went and refilled my soda for me. At some point the restaurant has become so ridiculous that it's laughable. It would take some big changes to ever get me to come back.
Went to pick up a to-go order last night that was suppose to be ready when I walked in.. after waiting 30 minutes they came and asked me what was on my order... I watched them finally ring it in and failed to even tell me the order never was received. I had a 2 year old with me waiting an hour on an order. They failed to communicate the issue with me at all and was completely unprofessional. The man working the front desk needs trained and re-trained again on professionalism. I will never go back to this location again.
I'm not getting around so well these days and I walk funny and use a cane. When we got in the place I noticed it was very stinky, bad odor. When the person seating people saw me and the person I was with. We were told there was no booth for us and instructed to go sit at the bar. However. I noticed 2 empty booths on the way to the bar that was very hard to get to because the tables were so close together I couldn't get through with my cane. We sat at a table for 15 minutes and no one came to ask us if we would like anything. It was upsetting so we decided to leave. We did let the manager know what happened and how we were treated though. He offered us free wings which we declined. I'll never go back there. If they're going to treat people with disabilities like that then I don't want to support them.
The waitress we have had the last two times was great! She was sweet and made sure our order was correct! When we got seated it was awful there was to guys completely drunk and being loud and rude. They either worked there or knew who did because they went in to the drink station. They kept serving them alcoholic drinks after I asked to be moved because they where drunk and cussing and loud.
This used to be our family favorite restaurant for years. Sadly, since the pandemic started they haven’t been able to recover the customer service and food quality they used to offer. We gave them several chances in the past year and it’s just not the same anymore. Customer service is poor, dry and cold wings and let’s not forget that they raised their prices (6 wings for $14.24!) but their menus haven’t even been updated to reflect the new prices. I wouldn’t even mind the price increase if the food and customer service was good but it’s not. You are better off ordering wings from across the street from them, $15.99 for 12 wings every day of the week.
Best experience we’ve ever had at BWW. We had Tim as our server and I’m assuming he was a manager because he showed the best leadership I’ve seen in a restaurant since before COVID began. He gave us AMAZING service and on top of taking care of us when it clearly wasn’t his job, he was helping the entire team with their tables and making sure they had everything they needed. Watching true leadership was a breath of fresh air. The place was clearly understaffed, but instead of making us wait, he dropped what he was doing and took care of us. We’ve been here several times and never left a review until now. Both of us came from the restaurant world and if we could give Tim 10 stars, we would. Hands down, best service we’ve ever had!!!
Sadly it's always something, this time it was one cook. I ordered the brisket nachos(which I requested to come out with our families food, it came 20 whole minutes before.) and I ate two or three before leaving the entire plate on my table we also ordered Cajun dry rub chicken wings bone in, they were perfect like the best we have had so the one cook knew what he was doing but we also ordered a side of fries and never again. But the service was great..
I don't even know where to begin with this location. I would never ever recommend this place to anyone. Waited about 10 minutes before anyone even came up and asked how many people we had in our party, then from there after getting seated we waited for about 15 minutes before anyone came over to take our drink order. Took our server about 10 minutes just to get our drinks to us. I also ordered an appetizer when I ordered our drinks and didn't get our appetizer for at least 30 minutes. Then we finally ordered our food, first of all they were out of pretty much everything, and then my fries come out 10 minutes after ordering our food then about 35 minutes later my wings came out. This is not the first time this has happened to me at this location. The service is absolutely terrible and the restaurant itself was nasty too. Will never ever return back to this location EVER. Don't go here!!
My first time at Buffalo wild Wings, reminded me my college days. Service was slow but I won't mind it as I am well aware about staffing situation. Staff was super friendly and attentive. Food was great. Wide variety of sauces and Rubs. Fries were fresh and crispy. Overall it was great family dine experience.