Walked in at 3pm with the kids after school for a last day of school treat and the employees were lounging in one corner with 2 other people while the rest of all the chairs were shoved up in front of the ordering counters. They had apparently cleaned the floors but everything was dry.Several ice cream flavors were empty and out of stock, employees didn’t seem to care about anything.Ice cream tubs were gummy on top and looked nasty. One kid ordered a banana split and the two employees never made it, just stared at us while other customers looked at the dilapidated ice cream selection.I had to move the chairs out from in front of the ice cream display for other customers to see.It appears as though the employee’s friends were the other ones sitting in the corner… Just lounging, not eating or buying anything just taking up the only space to sit.Pitiful demonstration of business practice.The manager should be totally ashamed. At least the floor was clean. Lol
Don't pay attention to the website for hours of operation. They close whenever they want. Walked here at 6:30 and they were closed when the website said open until 8.
Employees were rude
The employees were very rude when asked of the flavors of ice cream as they were not displayed in the drive thru line. We were then asked the get out of line so others could order and when we proceeded forward like asked, the employee flipped us off. When we did ask for flavors, they were out of all of them.
Went to the one on South Providence at 8:26 pm. Google said it is open until 11pm. The door stated the drive thru is open but the lobby is not due to be short staffed (I understand this). We attempted the drive thru and received an automatic message that they were closed. When we drove around, we saw an employee with a headset on smoking a cigarette with another person.
No flavors posted on sign. Lobby not open. Workers are rude and lazy. Would not serve a walk up family who had a camper that would not fit under the drive thru overhang. Great place to fire all the staff and start over. Drive on past. They really don’t want the business.
This location shares a dining room and drive through with a Dinkin Donuts so it might be confusing at first. This doesn't change the quality and classic Baskin-Robbins flavor options however. We ordered a medium chocolate shake and two scouts in a waffle cone. Absolutely delicious and well worth the slightly increased costs over soft serve and other similar offerings in the southern providence area.
They seem understaffed at times and often get orders wrong. Last time i went there the line was backed up as they only had 1 working blender. I do hope this location improves but until they do i would recommend double checking that you get what you order and going there only if you aren't in a rush.
Top tier creams
Didn't have any flavors of ice cream besides cookies and cream, apparently.