Made the mistake of dining here last night. Four employees sitting at a table upon walking in. Most of the tables and booths were dirty and not wiped clean. Only saw 3 other people eating at this time. The booth seats were filthy. Trash, food and dirty napkins scattered amongst the floors. Dirty dishes stacked so high. And the woman’s bathroom was beyond disgusting. One of three stalls had out of order sign. Second stall needed to have out of order sign on it. The third was worse than a gas station bathroom. The papers towels you dry your hands with were covered on the bathroom floor because the trashcan was overflowing. I thought the location in Lake St. Louis was awful but this one equally as bad. Perhaps those 4 employees seated around a table should of been working. Who cares about the lousy sandwich when the restaurant is a filthy mess! Won’t make the mistake of going there again.
Quality control is severely lacking. Seems like every time we place a to go order, something is wrong. When I call them about it, they offer to give me the correct items. But, it’s not worth 2 separate trips just to get what I initially ordered.
Would have given four to five stars if the kitchen staff had paid closer attention to what they were doing. Ordered a pick two, didn't get my chips and didn't get my pastry. When I went back for the pastry two mins later they had sold the last one, which was supposed to be my birthday treat. The girl behind the counter, who had taken my order, apologized profusely. Bless her heart she was so embarrassed. No big deal really and she did make it right by giving me an extra bear claw. Salad was good, could have used more poppyseed dressing. Love their new Signature Chicken sandwiches. Nice addition to the menu.
I know they have a sign saying "wait times may be longer than usual" but this is ridiculous. Took over 30 minutes for my order and then an additional 10 for the order made immediately after mine. Luckily the food was good or it'd have remained a 1 star...
The strength of the chain is quality food and consistency. The sandwiches are always made with fresh and wholesome ingredients, and it's clean and inviting.
One of the worst Paneras anywhere. Always understaffed, they constantly mess up orders, long long wait times, and always out of menu items. If your still ok with that (along with over priced food) then go for it. At least the employees are nice. On top of this hot mess location, they still ask for tips! Seriously? ??
I was looking for something quick and healthy to eat, and landed here. It was a Monday afternoon and the place was practically empty. The cashier was semi-friendly, and made me feel hurried to order something. I ordered the Greek Salad, Mediterranean veggie sandwich, and a bag of chips. I was given a pager and told to pick up my order from the window when it buzzed. I went to find a seat, and most of the tables were dirty with food, napkins, leftover plates, or crumbs. I was surprised because there were only a couple of people in there besides me.When my food was ready, I went to the window to pick up my food. The man behind the window was very friendly and thanked me, but when I went back to ask for a fork, the woman behind the window seemed irritated that I bothered her for a fork.As for my food, my sandwich was tasty, but my salad had way too much Greek dressing on it. It was overpowering. I also didn’t get the bag of chips I ordered; I received a baguette. I didn’t want to deal with the attitude from the woman in the window again, so I just ate the baguette.If I lived in the area, I might’ve given this location a second try, Oh well!
Drive through closed…”short staffed”. Went inside…”short staffed”. Placed order to go for two items…employees kept pausing to chat while packing my order. My item was a turkey/avocado/BLT…they left out the avocado.
Comfortable, tasty and healthy. A nice place to grab a meal
One of my favorite places to go friendly staff and the food is always good