The donuts were mediocre at best in the afternoon. We went into restaurant and it looked clean. Only 2 employees, and one was training. The male employee told us he was an Marine, yet he couldn't tell me his MOS or duty station. When I asked him where he'd been stationed, he paused with a smile then said he'd had so many concussions and explosions around him that he has memory problems. Even my wife said he does, he exclaimed. I asked him when he enlisted, he just kept saying 9-11. Because I believe in Stolen Valor, I'll never go here again, and will pass on this story to all military, vets, and all interested.
I ordered a large flavored latte that I've ordered countless times before, and I received a tiny 16oz cup of just milk and the smallest amount of coffee. Zero flavor. When I asked the employee, she insisted that she had made it in the correct size for a medium and with the proper ingredients. I asked for a new drink and the new one I received had so much syrup it was stark blue and made me gag.
I went to get an original cappuccino blast. The young man fixed my blast.Very good customer service but the lady at the register very different.She asked what I ordered and I told her an original cappuccino blast.I showed her on the board.She didn't turn around she said we only sell mocha blast.She walked over picked up my drink and squirted chocolate all over it. She messed up my drink.I told her I wanted the original.She just walked away.Handed me the drink and here's your mocha blast.Very rude woman and very poor customer service.I'll stick with Cold Stone awesome coffee ice cream and great customer service.
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I love Dunkin, just wish this one was open. Also wished there was a second location in town.
Drive thru sucked, we were the only people in line and the option to dine in was closed. The lady working said we literally couldn’t order more any more after our order was at $20. We also didnt get our full order. Customer service sucked!
They had a fire back in August here it is end of December and it’s still not open and i just really want some Dunkin ?
This is a horrible place. It doesn't pay their employees nor will it give them their pay checks.
Sucks they are still closed, love the menu. 99% of the time everything is accurate, timely and tasty. Some of the customer service aspects need a little work and newer employees need a little extra training. Overall 8/10 would recommend.
The location in Branson is currently closed because of fire damage. However the online information was not updated so when we drove across town to get donuts with our kids it was very disappointing for them. Every other experience with this location has been great. Please update your hours to reflect the closing so other people do not make this mistake.