The person on the counter was totally new had no idea what I was asking for and I had to repeat multiple times. I was getting frustrated but I got that she was new so I was being patience. So she asked the guy next to her what I was asking for and he got it for her and practically just threw it in front of me on the dirty counter and again I asked the lady I wanted two please and the guy gets it for her again and he does it again throwing it but this time I knew he might so I caught it before hitting the counter. At the end she's like would you like a bag after I ordered 6 things ? yes I want bag. They should of took my order and place everything in a bag then hand me my order. That's how they do it in ever Auntie Anne's I've been to. I get she is learning but she had no idea about the menu. They should of had some one there to help train her not leave her alone at the counter if shes new. Not everyone will be as patience as I was. All around it wasn't a pleasant experience.
Can someone please explain to me how both of these are $4.50 and one is 1/2 the size of the other? It's just frustrating to me how they do this to people.
Pretzels are good, but the service is horrible. Second time here in a month and all of the employees are rude especially the cash register guy. He also refuses to listen to what you are saying and just all around lacks customer service.
One guy staff member in particular was very rude. First, as we were trying to enter, he pushed my husband to the side as he must have been late getting back from his break and then when we got to the counter and asked for 2 garlic parmesan pretzels, he said, " what?" So I repeated my order and very rudely he stated "We don't have garlic Parmesan." We thought that was rather odd so my sister went back in and asked another staff member and she said they DO have them. When, we did get our pretzels, they were cold and very hard. What in the world has happened to customer service?
Awful hard pretzels, I highly do not recommend wasting your good money here. I can say this, my whole experience was bad. They grabbed my phone when I was trying to figure out the reward program. The Team Members were also rude too. One literally groaned when a team member asked for help. Definitely not worry the cost. I spent over 15 bucks in buying cinnamon buns and a pretzel. I can go to target and get a nice soft pretzel in their cafe. So at this point I would like my money back and my time wasted trying to order a pretzel. 0/10
Server was rude, pretzel was hard and dry with no salt or butter.
Ok just yeah epic pretzels and lemonade!! Just oh my goodness so good it makes me almost WANNA be fat!!
DF friendly! Sweet employees. They went above and beyond to make sure no butter/dairy was involved for my pretzel while getting the kids exactly the right size cinnamon roll for each appetite. We'll be back!
Beautiful view to the fountains and good snacks
I loved the frost lemonade