The food was great. But the place was dirty. The entry doors were gross. It took 3 ladies to figure out where to seat us. One of those gals could have been windexing the glass panes on the entry doors. Normally I don't give bad comments.. but it was actually gross.
Love Love Love Rancho! Margaritas are best in KC!
So the tacos are amazing, unfortunately it took 55 minutes to get my to go order that we placed online. When we placed the order online it said it would be 20 minutes. I understand everyone is short staffed but the online times need to be adjusted and the ladies taking care of the to go orders need to be letting people know that it's going to be longer than the online time that was stated. The one thing the to go ladies need to do when they give you the food that has taken that long is just a simple I'm sorry about that taking so long, "sorry" goes a long way, instead I was handed the order and nothing was said, not even a thank you, that is a very poor way to handle things.
We come here every 3-4 weeks. This time, after receiving chips/salsa, we sat for 15min, by my watch, without seeing a waitperson. No drinks, nothing. I had to wave my arms in the air to attract the attention of the wait staff, in a room with one other table occupied. They were walking around the room but never attended us. Got a "Sorry" only. Waiter brought our orders. Set my 400° plate halfway from the edge of the table to me and walked. I had to slide the plate to my position, and burned my fingers. Our entire experience was ruined. We shall find an establishment that values the customer's dining enjoyment, not just their money. We shall find am establishment that values customers
Love this place! Great food and Margaritas!
Where do I start! Chips were stale, I ordered chicken enchiladas with cheese and spinach, the spinach had a overwhelming nasty taste to it like its was some always save or best choice spinach from a can. The chicken had a nasty test to it. The margaritas had to of had the most cheapest tequila in the world. Bathrooms were nasty as well. I will never recommend this place to anyone.
The smell when you walk in the door is amazing. The food was outstanding. I think they struggle with people who order sides that require chips. We had 8 people and I had to keep reaching over people for chips. Note to restaurant, spread it out. It makes a difference when you have multiple dips. But I absolutely loved the food. It was flavorful, hot and plentiful.
Went for lunch and the food was good but the service was terrible. Chips were stale but they brought us more. Ordered drinks which didn’t make it to our table until after our food came. One drink order was wrong so they brought another. Food order was wrong, puffy tacos were showed two on the menu but only one came out. Part of food order was missing so we reminded the waiter to bring it to us. Dessert order was wrong so we asked them to bring us the correct dessert. Even the checks were incorrect things switched and prices were not as advertised. Charged for wrong items. Not a damn thing went right except the food was good. Two stars for flavor. Zero stars for service.
Excellent food. I always get the shredded beef enchiladas. They have deep fried tacos that are the bomb. I also really like the hot sauce. Great family restaurant.
It was just fine.. Margarita was not mixed properly… I asked a sugar rim but the waitress or bartender didn’t listen. When I got the fajita it was charred. You couldn’t even taste the delicious flavor other than the charr. Other people love this place but it’s thumbs down for me. The inside is just fine and most of the food is just fine but SKIP the fajita.Would not return 3/17/22