While I was there on 6/21/22 around 7:00 pm, I witnessed a young man (an off duty employee, I’m assuming) dressed in oily clothes walk back into the kitchen. He was excited about his white pickup running. He grabbed 2 guys out of the kitchen and took them out to see his truck. They all went back in. The truck owner with his greasy Hands grabbed a cup and drug it through the ice bin and then made him a tea. None of them washed their hands and went back to pulling food out the window. How is this allowed? Where is safe food practice going? Sad.
Worst service ever. Today I went in and ordered to go and they never told me my food was ready, they just put it in the online order box. Finally asked them to check and that’s when they told me to check the box, they couldn’t even be bothered to go looking for it.
This was my very first time ordering because I've heard great things about the food. Well needless to say I'm not very happy. Nothing was right about my two sandwiches. I got two sandwiches neither of which were right. I got two sides of fruit and a soup that were correct but nothing else. I'll post pictures of receipt and pictures of what I got for proof.
Food is always good, but the service is not consistent. Today they forgot to add the bag of chips and the pickle to my take out order. My daughter didn't notice the missing items until we were already home. With the cost of gas, it's not worth going back out just to get chips/pickles. Buyers, check your orders BEFORE you leave!
I don't really like their food but that's just because their selections, Everyone I know likes it though so good to me, also their sweet tea is amazing
I wanted to eat here with my friends today before our class schedule changed. I walked in yesterday to look at the menu and see the restaurant and thought I would try the veggie sandwich they offered. We walked there for lunch today and the 4 of us all had different items. My veggie sandwich with a side and tea was $11.31, I believe the other 2 spent more. Carmen just got broccoli cheddar soup with bread then chocolate cheesecake. I enjoyed my sandwich, though I did not like the fact all I got were some veggies and there were not much veggies and mostly the 9 grain bread. I liked the bread and all, but I wanted the vegetables more. I'm not sure I would eat there again for me being a non meat eater. I think the others liked their food okie dokie. The presentation was nice the staff was kind and the restaurant was clean.
To be honest, I did not want to go because I knew what would happen. It was over-priced and I did not like the salad. Eating a bag of iceberg lettuce salad tastes better to me and it is way cheaper. But my wife wanted to go and so we went. The next will not happen because I don't plan to ever go back. I have never had a good experience here or any other deli shop. Sometimes it's just better to go home and eat. I give them 3 stars because it's the neutral middle ground, since even though everything was okay as far as cleanliness and the staff was fine, I would rather spend my money elsewhere.
The food is always good. The service is always good. The prices are fair. The only drawback for me is that making a Pick-up order is such a pain. I want to call my order in to someone. I don't want to order it online or through an automated system. That's my own personal preference but even when I have ordered online my pickup/to go experience has been far less than stellar. I'll still eat here, but it is almost a non-option unless I'm dining in.
I ordered online expecting to have the typical ordering experience. When I arrived at the time my order was to be ready I was met with “we aren’t accepting orders for 20 minutes.” I explained that I ordered online and that I was here to pick up. They said it would be done in a couple minutes. 30 minutes later it’s ready. Only for me to get home and find that not only do I not have my au jus for my French dip, but I don’t have my horseradish spread on my sandwich. I am HIGHLY disappointed with the service that was provided. I will not be back.
I try not to go so often, haven't been in maybe a year, but they had delivery on their app so I tried it again. I have never gotten an order right from mcalisters. Something is always missing. I ordered carrot cake and didn't get anything. Missing drinks too. When I called they said they were out of carrot cake, no one tried to call and inform me before delivering? So odd. Delivery driver was the nicest tho, he tried to help as much as he could but there wasn't anything he could do