Had a big party of 17 and restaurant wasn’t packed. Waitress took our drink orders and didn’t get any waters or drinks for 45 minutes. Finally had to say something to the manager. That should never happen. They did provide good service rest of time.
Southaven's was a joke. Stale fries, and didn't even get my wings that we were waiting on for 30 minutes after we ordered 30 minutes ahead. The only thing that was somewhat good was the cheese curds. Over $50 spent for this? And when I tried to call and complain they never answered the phone. I'm so mad right now. My wife said this place was good, but after all this. No thanks... "Update": I finally got the manager on the phone. She was polite and offered to refund the money.
It's been a go to spot for me when I want to get out have a cold beer with some good food. The staff is always nice.
There’s no reason there should be that much grease/oil in a Togo box? just nasty. It’ll definitely be awhile before I go back
I walked into the restaurant with my family and the board said "Please seat yourself." We did, and there were many tables. Shortly thereafter, we were given menus by a waitress that presented herself and welcomed us. 10 minutes later, when we were ready to order, a new crew member came to inform us that we had to leave because of the 1 hour+ wait time. I am irritated because we only followed what the sign said. We were really hoping to have a nice evening. They really ruined our mood by kicking us out and not even apologizing. We were thoroughly inconvenienced by them telling us to leave right after we got there.
I am completely dissatisfied with my experience with this establishment. I placed an online order and I had to wait almost 40 minutes to receive my order when I arrived. They had people waiting to be seated for 10 minutes before they ever greeted them. They need staff to be able to handle to-go orders and seating guest simultaneously (have multiple people at the counter to assist guests). But I was extremely disappointed because I spent almost $25 and order two 10 pieces and could only get one ranch and they tried to charge me three dollars and something to get extra ranch for 20 wings and 2 orders of celery/carrots. I needed ranch for my wings, fries, and my carrots and celery. As much money as Buffalo Wild Wings is making, it is not going to break this company to give guest that's spending money extra condiments to fully enjoy their meal. I could not enjoy my meal because as long as I waited to speak to a manager about the ranch situation and by the time I made it home, my food was so cold, which made it not good. Then, my wings were not completely covered in sauce like they were supposed to be. Barely saucy. I am not happy and this will impact my business and support for Buffalo Wild Wings in Southaven. Giving customers extra ranch should not be as big as a deal as the employee and the manager made it. Now that issue will cause you to lose a customer but I know the establishment is too big to care about losing one customer because of the millions of dollars they are making. Very disappointed with Buffalo Wild Wings.
First time ordering from Buffalo Wild Wings 6 pc lemon pepper with fries. I am returning them for a full refund. $15 dollars for dry old wings & fries looks like disgusting food that was used to keep the waste count down. I sent a coworker but I need a refund. I will never recommend anyone to go there. If “you” want eat it why give it to me… gas is higher & the food is on E
All the food was average. It wasn't busy or crowded inside. My food wasn't as hot /fresh as I would have liked.
Service was good. was short staffed due to other employees not coming in. Waitress was nice and attentive. We need people to get back to work. It is putting a strain on the people that are working to keep their business open. Had to vent. Wings were good and hot and crispy. Yummy
Seating is strange. I don't have a clue as to why only half the tables were used. You would think because of covid tables wouldn't be that close. Dirty tables. Waited outside 30 mins. Get the text. Go inside to be told to seat myself. Only to sit at a table and then ask to move.