No customer service…Front of the house ( young black guy) wearing same gloves to collect money and then box fish up. Don’t care attitude. Ran out of stuff I ordered and paid for already. Never even bothering to tell me that my order was not completed. Acted bothered he had to go get a can of mustard greens and open them… still not getting mine. Just ridiculous.
The penns in madison attached to the sprint mart in Madison,MS is the worst store. Customer service skills are a -10!! I will never come here again. I pray the owners see this so they can get their employees together.
Was out of many menu items and employees were playing on cell phones while customers waited.
Don’t waste your time or money. Long wait just to get raw chicken. We also ordered a chicken dinner & received 6 small, chicken nuggets & old fries. How are they still in business?
Drive thru is useless. Cant take order at menu, you have to wait until you get to window to place order. Once order is placed then the wait begins. Ordered one fish and shrimp with okra and fries and one fish and chicken with mac and cheese and fries and waited 35 minutes for the food. It takes 4 minutes to fry the food, so i asked them what the hold up was and they said changing the grease. I worked at Captain D's in the 80s and when you change the grease, you use another fry pot and just don't stop the whole operation of preparing and cooking food, but they did. Apparently, they dropped the fish as soon as grease was changed and the grease wasn't hot enough yet to fry and so when the timer went off, they pulled out the fish and the fish wasn't done and the crust hadn't even formed and got crisp yet, because it was wet and soggy. Did the contact us and just like most restaurants today, received no response. The customer service and restaurants do not take pride in their work or their food quality or customer satisfaction. Horrible food, no seasoning, hush puppies are the worst with no onion and taste like they are made with water instead of buttermilk. They should've stayed closed.
worst penns ever been to. Food was wrong went back to get it fix had a attitude when telling them what we ordered. Told us to pull to parking lot they would bring it out. Sent a non worker out with our food.
Waited 50 minutes in the drive through line despite there only being 4 cars ahead of us. Do not expect to go here and get your food in any reasonable amount of time. However, the food was good when we did get it.
Good food but I didn't like the fact that I ordered a fish sandwhich and was told they only have po boys. If you can make a po boy you can make a fish sandwich. I think that was done in order to force you to spend more. Just lost my business.
One of the best places for Southern fried catfish
The food was?, that wait time was entirely to long 30 minutes, fish & shrimp ? excellent, turnip greens were good & coleslaw was decent, the portion of veggies were very small, for the $14.97 I paid.