4:45 ordered online.Received a text 5:01 that my order was out for deliverydue by 5:45 per the original email.5:53 called and placed on hold by a guy. Answering the phone by asking to be placed on hold is not very professional btw.6:02 Answered. Different guy answers the phone. Sounded half asleep. Asks for my name and phone number. Tells me "It" says it is out for delivery. Cancelled the order.6:31 Guy that answered the phone calls me back to confirm my delivery address???? WTHSo from 4:45 PM - 6:31PM a grown adult could not make a pizza and deliver it 1.7 miles? And these are the people demanding $15.00 as a base wage........SMHLPlaced additional calls and an email to get points back. Not the first issue, but can assure of it being last. There's too many other options on this highway to continually put up with sub standard service.
I asked for extra sauce and boy did I get it! I also doubled the cheese on my meat lovers pizza and it really popped! The kids enjoyed it. The only reason I didn't give a 5 is because the crust was not well done, which is probably because of the extra stuff! We love Pizza Hut!
4:45 ordered online.\\n\\nReceived a text 5:01 that my order was out for delivery\\n\\ndue by 5:45 per the original email.\\n\\n5:53 called and placed on hold by a guy. Answering the phone by asking to be placed on hold is not very professional btw.\\n\\n6:02 Answered. Different guy answers the phone. Sounded half asleep. Asks for my name and phone number. Tells me \\\"It\\\" says it is out for delivery. Cancelled the order.\\n\\n6:31 Guy that answered the phone calls me back to confirm my delivery address???? WTH\\n\\nSo from 4:45 PM - 6:31PM a grown adult could not make a pizza and deliver it 1.7 miles? And these are the people demanding $15.00 as a base wage........SMHL\\n\\nPlaced additional calls and an email to get points back. Not the first issue, but can assure of it being last. There's too many other options on this highway to continually put up with sub standard service.
Ordered a pizza off of there app tonight after waiting for 30 minutes after the app said it was out for delivery I called the store. I think they always answer please hold and stick you right in hold never let you talk. After the 3rd time calling I finally get to talk before being put on hold and asked where was the pizza I ordered an hour ago. She went to check and said it was no it made yet ???? Was told that they don't check the app so is it not the store that puts on the app when the pizza is being cooked and when it leaves?? Canceled the ordered and ordered dominoes.
I never received my order or a call back. I called and was told that no one knew what happened to my order. Waited almost three hours for nothing
Got my food when I got there and when I made it home it was still hot and fresh
The pizza was great. They were hot when I got them and ready for me.
I just called and it seemed the guy taking my order was very lost in the process of how to take a phone order for delivery. Didnt ask how to pay, time for delivery, and distracted by other employees and/or people in the background. Very displeased! Very unprofessional!!!! On top of that, he was uneducated in the menu and didn't offer anything. Pizza Hut, can you please step it up? I tried Dominoes and they didn't offer delivery which now I wish I would have driven to get my food instead of dealing with the service I was just provided. I am waiting for my good and curious to see how this unfolds. All I have is credit card, so we will see. Get your pizza together and give what the people want, simple customer service. Thats it. Then you get our money. Simple.
Extremely hit and miss. Am not from here so have no clue if it's Pizza Hut's Culture or the help they hire. Am 1.2 miles from the pick up location. When I receive a delivery notification, it should not take another 20 minutes for a delivery. In theory, I could have ordered the dinner box, walked to the location, picked it up, and been home before they could drive. Out of courtesy, I called to cancel the order after 51 minutes. The only reply I could get was "They coming, they coming. It's out for delivery." Please give the people a script.
The pizza was delicious, and the service was fast and friendly. Great job!