The rampant incompetence of this location is astounding. This ordeal begins with their online ordering constantly being down. Furthermore, items online are marked not available at this location when they actually are (I know this because once the online system failed I ordered in person). Fast forward to this particular order, I ordered a pick two with a baked potato and a salad. This order was a to go. In what conceivable universe is it a good idea in food service to put hot food in the same box as cold food?! At first I thought I was missing an item, so I came back inside. One of the employees insisted it was packed and asked me to bring in my bags of food to check. Upon my closer inspection I found the salad and potato in the same box. The employee insisted this is “how it has always been done” (which it has not, after going to McAlister’s in multiple states and locations). Meanwhile the person who I can only assume was acting manager stood there slack jawed in the back window. I understand there are limited options in Columbus but the lack of thought and customer service is amazing. Please do better.
great service and awesome food. I would recommend it to anyone
WELL....No greeting, no smile, no hello, no what can i get you, or not ANYTHING was said when we walked in. Just stares from cashier...very rude. They were not busy at all. Asked for half and half tea, she gave me half lemonade & half tea!! Really!? I didn't say anything about lemonade at all. Then she wasn't even half listening...I knew my order wasn't gonna be right, even when i repeated to her what i wanted. And of course I had to get it corrected when they brought it to the table. Food was alright. Whole group of workers sitting and gossiping, laughing behind the counter like they were all on break. Had to wait until they finished chatting a sentence to get waited on. It's nothing like it was when they first opened. New management, workers, and lack of caring I guess. What happened to being courteous to paying customers? And if you're in the military, you can forget a discount. They'll give you a punch card to punch several visits before any discount arrives. Disappointing.
Ordered the loaded steak spud with a fruit salad. Not pleased at all. Steak tasted like roast beef and fruit salad was really old like its been in the fridge for some days...pineapples were dark on the edges, honey dew melon was hard and chewy, cantaloup was just old and hard. Just wasn't satisfied for the price we paid...not happy at all. But I will say the workers were friendly...there's the plus.
Had a pick up order at 8:30pm and my soup was cold when I picked it up 10 minutes later. I don't know if they turn their soups off 30 min before close or what but my soup should have at least been warm..
Well, we eat here a lot via the drive through pick up. I don't think there has been a single visit where we received all the food we ordered. Tonight we were missing an entire sandwich. So, make sure you check your food order before leaving the restaurant. We live 20 minutes out, so it's not really worth driving back into town to get our missing food.
Steven was GREAT! Clean and FRIENDLY atmosphere. I will definitely be back! The manager even helped us carry our drinks to the table. Bathrooms were clean and well stocked too! Everyone was kind and welcomed us when we walked in the door.
The food is always good at McAlister's Deli. I go there for soup and salad at least 3 times a month.
Wonderful wonderful wonderful!!! Service was great fast and food was delicious!!
Floor was cluttered with straw paper and plastic utensils. Table tops were dirty but on the third table it looked clean