They are terrible with running out of food or never having any cooked. It doesn’t matter what time you go they never have any food to cook. I have been three times in the last few months and it’s always the same excuse. I really like there food but I’d go somewhere else if you want to eat.
Penn's food is always great to me. Most of all its the crew that works there. They are kind upon entering and always make sure the customer is happy.
Had the Shrimp Po'boy, it was really good. Staff was courteous and food came out quick.
Food was good, service not so much. Appeared that they were short handed
The new manager, Monica, reopened this Penn’s and it is excellent. The shrimp po boy was delicious and so was the banana pudding. Also, it is the cleanest restaurant I’ve ever been in!
I usually don’t give reviews, good or bad, but I can’t let this one go. Ordered 2 grilled fish dinners and one fried. Also fried green tomatoes. Over $50 worth of food. The fried stuff was fine - but the grilled fish was totally gross. It looked wet and burned on the outside but wasn’t cooked at all on the inside. It smelled like muddy water. I even tried cooking it in the microwave to be able to eat it but the smell was still there. The fish pieces were tiny on top of that. Had to throw all of the fish away from both dinners. At least the slaw and fries were edible. Very disappointing. If the employees don’t know how to cook grilled fish/chicken then it should be taken off the menu.
Had what tasted spoiled and rotten chicken fried to cover the taste. DISGUSTING. Fish was completely black on the underside. Go to Lake Harbour or Government St. Rarely have a good experience at this location. Service tends to be lacking as well.
Monica and her staff are very professional. Customer service was Awesome! Our food was hot and we got our money worth. I recommend this restaurant.
Old Fannin Road Location: So, it’s 3:05 pm, Sign indicates they’re open. Female sitting with car door open around back, employee, said “she in there”. What is she doing? Not answering the phone for a call in, not taking orders at drive-thru either.Bye Felicia. Too many other food choices to be ignoring business.
Great place to eat foods always hot and the customer service is great. Had a great experience all new staff but same great food. I recommend this place to all my friends