I love going to Steak ‘n Shake in Florida. I was so excited to see there was a Steak ‘n Shake in Biloxi. After arriving there, I was disappointed. The table was dirty still even after we watched the staff “clean” it. Our burgers were very dry and comparable to McDonald’s. Definitely NOT worth $10. The fries weren’t seasoned. After eating only half of my burger, I felt sick. I wish this could have been a better experience. I won’t be coming here again. Overpriced for McDonald’s quality food. I gave 2 stars because the staff was friendly.
It's inside Harrah's Casino, and you're lucky if you catch them at a time they're not busy! They have very excellent burgers, and their shakes are thick and delicious. I just wish the Cajun Burger didn't go away. ?
My family and I have gone to Steak n’ Shake for years but this year was very disappointing to say the least, horrible service, shake machine claimed to be broken, my boyfriend and I the past few years have gone to get a late night shake and they claimed the machine was broke but we got a shake the 1st day there, prices were ridiculous compared to other years. 2019 i bought 4 burger meals for $16 this year my boyfriend payed $37 for 2 burgers and 2 shakes not including a drink. The last night of our vacation my family and I decided to get dinner there and when we got our burgers they were drenched in mustard, couldn’t even enjoy the burger had to throw most of it away and got sick a few hours later. Service was horrible, they have a new seating arrangement where u have to place your order before being seated, I want to be able to enjoy my meal not have to wait in a long line to place my order and then go sit, also when we were finally seated there was no service, no one bothered to come and ask how is your meal do yall need a refill on your drink, no I had to go up to the counter and ask for a refill. Steak and shake used to be a wonderful place and environment but sadly has gone down hill and needs to update everything and get better service and food, I will not be going again on my next vacation.
Only place I've been down here on the coast that is actually open 24/7 and serves food fast and it always comes out perfect. I had to come back for another one because the cook made my double very delicious. My Fry's could have been better yeah but paid with a shake this place is unbeatable. 10/10 would recommend. And it has become my go to place for lunch ? I love it.
Hubby and I just arrived and wanted to grab food before bed. We didn’t mind the wait knowing that most restaurants are short staffed these days. The ridiculous part was that the young lady, shift manager and manager/cook decided to play games and had no respect for each other or the customers. The dining area was gross. The young lady and shift manager Anthony decided to fuss over who was cleaning tables and who was making shakes. Since Anthony decided to clean only his tables she decided not to make his shakes. When we realized what was happening after our food sat on the counter for over 30 mins and (the young lady decided to pull it together) we still had to wait another ten minutes on shakes. We requested the manager/cook in the back and he referred us to the shift manager. We really didn’t want to have to leave to get food do I was just going to request fresh fries but after getting the run around we requested a refund and left. Good luck, hopefully you’ll have a much better experience than we did.
It’s hard enough coming to a Casino to park. I get up to the Counter and ask to redeem my FREE BIRTHDAY meal. The MGR said they don’t accept them. They don’t have a Scanner AND CORPORATE doesn’t reimburse them. I AM HEARBY DELETING MY APP AND ACCT and even though I live 2.5 miles away, WILL NEVER AGAIN DINE WITH STEAK AND SHAKE AGAIN. GOOD RIDDANCE. Adios PS. MY FREE MEALS EXPIRES TOMORROW. Here is the scan code. Enjoy.
LOVED THEIR FOOD, STEAK BURGER WAS BOMB
This is one of the few Steak ‘n Shakes that exist that DON’T give you a burger so greasy that it’s dripping in its package. They are a little slow, but it’s to be expected from their location, plus the type of food they make. This is a number one stop for late night meals, always tasty and rarely will they give you soggy fries.
fast food but decent... good customer service. breakfast time was real busy...open 24 hours a day /365
If I could give less than 1 I would. Paid 20$ for one shake. Which didnt even fill the cup, one western double burger the equivalent to burger kings dollar western burger, absurdly tint, and a small, tiny, handful of short shoestring French fries.