I ordered a medium 2 topping, pasta and twist bread sticks. I was told the delivery time would be 11:10pm. Final delivery 12:03am. I open the pasta and there isn't any pasta. It's sauce and sausage and nothing else.
Bought a pizza for a group, pizza took over an hour and a half. I called and the worker told me it was to be expected, but they gave no notice on the website of the time. I was very polite and asked if I could be refunded as the pizza was wasted because my group had already left. Dominoes motto is to refund when you aren’t satisfied with your experience which is on their website. He offered me a 25$ credit which i was fine with as I love dominoes. I called a few days later to order a pizza, said there was no credit under my number and they couldn’t do anything about it. Understanding to the worker, but something should’ve been offered to fix the situation.
First time customer at the Ridgewood store. We didn't recieve everything we ordered and called to let them know. The team lead was unable to find our order in the system and also couldn't stop hanging up on me, so I gave up. A couple hours later, a manager called, gave us a generous credit towards our next order and promised to train the team lead in how to look up orders in their computer system. Lava cake was super yummy!
Before I take you on this journey, please note, they were not short staffed at all, while we were in there.First guy at register taking our order was great. Then comes the other guy. I don't know if he was a manager, but he was answering questions for the staff and answering phones. He was very rude. We asked for a deluxe with no onions, asked if we could have mushrooms instead. He was very blunt in his answer, "No substitutions unless you're paying extra". I get it but, What?! I realized after the fact...we are paying extra... We ordered a large deluxe with only 5 items. It cost $22.00.We saw the managers special on the chalkboard after we ordered, it was 1 large pizza, 5 items, for $9.99. Why wouldn't you tell a person? Because we should have seen it before we ordered? Because that's how you make extra?Also, we walked in to order and sat down while we waited. I would suspect that since we ordered in house they would let us know when our pizza was ready. NOPE! I happened to look at the pizza board and saw it was ready. Went up to the counter and It was sitting on the shelf with other pizzas on top of it, which tells me it had been there for a little bit. We were sitting there for over 30 minutes. Poor customer service.The next week we were at a friends house. While we were there, they order a pizza online from the same place. One Large pepperoni. It was delivered 2 hours later.I would have rated lower, but the pizza makers were great, and the thin crust was good. I found out I can buy a Freshetta's pizza with the same thin crust..problem solved.
I just moved here and ordered my favorite pacific veggie with ham for my b day (Brooklyn crust)! Ordered online, after an hour my daughter called to ck on status. 2 drivers called in. We said no rush we were thankful for delivery. Well half HR later my pizza came cooked EXACTLY how I like it! Nice and done crispy not doughy at all!!! Thanks guys for your hard work and awesome pizza!!! Well worth the wait
Had issues in past but last few orders have gone smooth. Thank you
My Daughter loves Dominos so that’s why I keep ordering it. The last 3 times we ordered, it took almost two hours to get and this time it was arrived on time but the pizza was all over the box...
I called to order pizza but the representative was very rude to me. I asked to let me talk to some else but she said that she is the manager and won’t let me talk to someone else. I have been domino’s loyalist customer but because of this representative they hired made me not to order pizza from domino’s the rest of my life. I called Papa John and they were so nice and welcoming to me. Thanks to god we have options!
Okay. These guys are bad. I ordered at 530. Called at 650 food wasn't even in the oven yet. They said in another half hour. I said never mind. Nobody is going to Waite 2 hours for pizza! When you call you get a call center in india to take your order. Man dominoes has really gone down hill. It's kinda sad!
There was 1 employee there on a Saturday afternoon and he had to do everything. He was so nice though and even though you could tell he was flustered he was very nice and helped us quickly. I wish they would hire more people to help him honestly so Domino's (if you actually read these) send that man help and maybe a raise. The food IS SO DANG GOOD and my Fiancé and I eat there as much as we can. The bread bites are the best thing on the menu.