I’ve been going to this noodles and company and for years I was extremely satisfied. They had fast service, fair prices, and amazing food… until recently. Recently, from about the beginning of this year, the quality of the food (specifically the buttered noodles) has decreased drastically. The past few times I’ve ordered here at the start of this year, the noodles were hard and not soft like they used to be. The Parmesan cheese was also very hard and clumped together. Not to mention, the amount of noodles they gave me now only fills up half of the regular size bowl when it used to be filled to the top. I really hope my review helps bring the old quality back because I used to love going here to eat but now I can’t enjoy it anymore. :(
5/5! I have to share this story of AMAZING service by Noodles&Company's team on 3/23/22.My husband and I ordered Noodles delivery through the Noodles&Co app. When I received notification that our DoorDash driver (Matthew M) was approaching (and my husband saw the car outside), I got another notification saying our order was cancelled. The driver drove away without delivering the order. We called the store and talked to the very kind manager (Matt) who was just as confused as I was. He apologized for the inconvenience and provided a refund. We agreed to have me place the order again and he assured me he'd help make it right.I placed the same order through the app and an hour later... the SAME THING HAPPENED AGAIN. I received notification received that DoorDasher was approaching with our order (didn't see a car this time) and boom, order cancelled.I called the restaurant back and was disheartened to learn that whoever stole our order got away with all of the extra goodies (cookies, rice crispies and free entree certificates) that the manager put in the bag. He shared with me that when the Dasher arrived and showed him my order information (scary) and he confirmed, he explained the situation of me not receiving the first order and emphasized the importance of having this one make it to me. This person assured him it would be delivered and left with the food. About 2 minutes later, ANOTHER dasher came to the store asking to pick up my order. And interestingly, it was this Dasher who's name (Abdi) was on my order information to pick up... ?, making it clear that someone was intervening to take advantage of the situation. At this point, my husband and I are very hungry and we all (Noodles&CO team included) are feeling quite disheartened that someone(s) would do this. The manager apologized (for a situation that was not his fault) and said he'd be mailing some free meals our way.We then contacted DoorDash, who saw the same inconsistencies on their end. Dasher #3 (who's name was on my 2nd order) contacted DoorDash to let them know of the situation and had them remake the order! (Thank you, good person!). The DoorDash customer service rep called the Noodles&CO restaurant manager and together, they worked to assign a specific dasher (Jason D) to deliver our order and what we received was the most PERFECTLY prepared dish we've ever had from Noodles&CO. Our order arrived piping hot and delicious. Dasher#4 had great communication to let us know when he arrived to the restaurant, when he was on his way, and was kind and friendly to me. They included tons of extra goodies and free meals for us.I can't say enough about how this situation was handled by Noodles&Co team (Matt, Brayden, Zach, Shemus, and Mike), the DoorDash Customer Service Representative and Dashers #3 (Abdi) and #4 (Jason D).Thank you to those that go above and beyond to show kindness to others. We need more people like you in the world.
AMAZING!!! The food was great and the service was wonderful! The workers were so kind and caring! Best noodles and company ever!!!!!! A special thanks to the workers working on Friday night the 7th, genuine, care about customer experience and all around good people!!
Every restaurant is open to seating. This restaurant isn’t though. Clearly it’s ran by a clown. Sales must be real good with there 3 meals on the table when you walk in and last time I did have it delivered the food was dry and tasted like it had been sitting around for over a hour. Will be going to snuffys down the road where it’s open and people aren’t wearing masks.
This is THE best Noodles and Company I have EVER in my life eaten at. I ordered the mac and cheese like I usually do when I go to this one and since I was like, pretty young every time I've gone there the portion sizes are perfect and correct in size (not too small, just right like they are supposed to be). No other Noodles compares to this one, the Mac and Cheese is always very creamy and cheesy perfectly, and everything else I have tried there blows away every other location. The taste is the best out of every location, and you can just tell they make theirs fresh. IF YOU CHOOSE TO EAT NOODLES, THIS IS THE ONE!
It's not dine-in as the website suggest.
This is THE best Noodles and Company I have EVER in my life eaten at. I ordered the mac and cheese like I usually do when I go to this one and since I was like, pretty young every time I've gone there the portion sizes are perfect and correct in size (not too small, just right like they are supposed to be). No other Noodles compares to this one, the Mac and Cheese is always very creamy and cheesy perfectly, and everything else I have tried there blows away every other location. The taste is the best out of every location, and you can just tell they make theirs fresh. IF YOU CHOOSE TO EAT NOODLES, THIS IS THE ONE!
I was so surprised how quickly my order was prepared! Currently not doing in-store dining, but this location has everything set up for orders to be seamlessly picked up. They greeted me as I walked in and seemed like a super fun crew! I ordered ordered Japanese noodles with extra sauce, since I had about a 40 minute drive home, and when I got home they were still piping hot. Thank you to the crew at the Minnetonka Noodles for making my day!
Went here at dinner time at 6pm and ordered food like normal! Then after waiting for about 20 min our food comes to us! We open it up and the Pad tai had more sauce then noodles in it. When we asked for it to be remade they didn’t care! They asked us what we didn’t like about it and told us that it was made correctly. We have both had pad Thai from noodles many times and knew of course that the Pad tai was done incorrectly, but the cook was telling us we were wrong about it and that’s what it always looks like. The young girl in front was defending him and treating us like we didn’t know what we were talking about.I myself used to be a head chef, I knew if something was wrong don’t fight it, just remake it. I do understand that it’s late and they are tired! But trust and customer service is huge in these businesses! We want to always come here and enjoy our food but if this is the service we receive it’s not worth coming.
Absolutely delicious. The only local restaurant that makes their food fresh and seasoned! Good customer service and super fast!