5* to 1*The store is inconsistent on all fronts. The store can be fast and accurate, and can be slow and mess up orders. There is absolutely no excuse for the latter. The food quality is disgusting. I took a bite of my food and the guac was almost all brown and tasted horrid. I spit it out and threw the rest away. Absolute garbage.
food was awful. everything was dry, my burrito was filled half with sour cream and my chalupa cheese was burnt. taco had almost no meat and lettuce, and there was 0 cheese in the taco. The most delicious thing i had was their terrible chips and cheese. wont go back.
It's unfortunate but this Taco Bell "used to be" so good. We've tried to be patient as we understood there's been ALOT changing BUT, They "used to" have workers that acually cared to get your order correct and made it pleasant going thru the drive thru, they "used to" atleast be able to understand what you were saying when ordering and or we could understand what they were saying and that's not a good combination when ppl order specific things and aren't able to comunicat !! The drive thru time is rediculous, the ones working there lately never get anything right, even when you've waited 30 mins for it with only 4 cars in line. IDK what happened but this last yr that place went downhill really bad. We always loved going there because the food used to be good but now the things we've always ordered prior always tasted the same each time we got it and now you have to guess at what it is you ordered because nothings made the same as it used to. (Example) As bad as things have gotten there it wouldn't suprise me if ya only ordered a reg beef taco and it came out with chicken on it with some wierd sauce on it!! I mean seriously how can they mess that up?? But they do. That's how bad things have gotten. And yet when u finally get to the window, there's plenty of ppl standing around and or looking at they're phone but yet still can't seem to get your order right or get hot food!!! You guys should really evaluate what's happening there or your prob gonna continue to loose bussiness if ya don't get a handle on your people. I've already noticed you have started getting less bussiness just since after your short remodel shut down and my guess is if this keeps up its gonna get worse. Sure hope this changes as alot of ppl we know and our whole family will not be going back.
How is it that I've came Here 3 different time in one week. Every single time the line has been so bad that I've just left. Here we are on number 4 and I'm about to drive off again. Slowest Taco bell in the Country. Not even over exaggerating! Don't go here unless you are ready to wait like 30min in line.
I was here picking a doordash order for a customer. I arrived at 5:47 and the order was suppose to be picked up at 5:53. Right now I'm typing this in the tacobell and it's 6:25 they are slow saying there makin the order told me this 5xs now and still no order if you deliver or even ordering don't come here. The manager at the moment was Samuel and the store number is 016623 for future reference if you make the mistake of coming here and trying it for yourself
Seriously, this place has gone down hill since Covid. The line is always backed up for at least 30 minutes to an hour. You're lucky if you get the right items. I opted for an in-lobby pickup since the app offered it as an option. I get to the store and the lobby is closed. Sit in the drive through for over an hour, only to get to the speaker and they can't find my order that I already paid for. I will be so glad when a second location opens up and maybe has their stuff together. So tired of this location.
The lobby is open again after being closed for what feels like a year or so. Slight remodel and ice machines are working again. As with all places they are still short staffed but doing their best. Drive-thru wait time is still ridiculous.
The drive thru line is 30 minutes long regardless of the time of day, the wait time in the lobby is also 20-30 minutes. McDonalds gets twice as much traffic and it never takes more than 5 minutes. They need some new management or something, they’re missing out on tons of sales simply because it takes so long to get your food.
This has to be the slowest drive-thru of any Taco Bell I have been to. Recently moved back to Mankato from a 500k+ population area and it was never more than a 5 minute wait there, no matter how busy. If memory serves it was always this slow at the Kato location even 5 years ago. I enjoy TBell but having to wait 20 minutes before even putting my order in is very aggravating. Major opportunity for improvement. Obviously management isn't putting any focus on urgency.
Overall good customer service but they always end up forgetting something. First time no sauce, then they forgot our cinnamon twists, and now my nacho cheese sauce, I normally don't complain, but its been consistent lately and it's annoying.