There are other Chipotles in the area, this one's clearly mismanaged. Not the first time I've had issues but after so many over a long period of time I feel necessary to leave a poor review.I mean, it's a Chipotle, but they're always behind on pick up orders and the cleanliness could be improved. After waiting many many times past the window of pickup, on this occasion an extra 45 minutes pasted the arranged time, I was told there was no chips and then I would need to go through the online portal to get my money back. This was after getting a scowling glance from the person behind the window telling me there's no chips and going right back to work without an apology or explanation.
6 people from our office ordered lunch and only 1 order was correct. Customer service only offers a refund or a BOGO item so one person drove over to Chipotle to ask them to fix it, which actually frustrates me because I am pregnant at work and since every ingredient in my bowl was wrong (literally, all of them, it's not at all what I ordered) I'm just hungry and want to eat lunch. In addition, we paid $20 per person for 1 meal each for delivery and 2 people are left with nothing to eat and the third had to take time out of her workday to drive there to get it fixed herself.NO THANKS.
This used to be such a good location it went so far downhill. Since Chipotle is such a huge franchise I could only hope they’d realize how important more locations here in the Twin Cities/Edina are but hopefully if they don’t shutdown they get new management and find more employees… But in the meantime just do not bother going here it’s not worth it, it’s pretty unlikely you’ll get any quality experience or food at this location sadly.
This is by far the worst Chipotle I’ve ever been to. Today the pinto beans had turned to refried beans. The food is old and of poor quality. The store seems to be run by teenagers whose main focus is giving free food to their friends. There is always a group of kids smoking pot in front. The counter top is always covered in old food that they will drag your container through. They just do not care. If I could give zero stars I would. I’m surprised this place is even open.
This chipotle location is so poorly managed, 1 star is generous. The store hours are never properly updated and change almost daily. When you enter the store 4 people can look at you before anyone offers to help. I will be taking my business anywhere but here.
I don't know what the heck is going on with this location but it's terrible. Online ordering is a joke, they never get my order right. Their hours are constantly changing without notice (closed on weekends now?? Come on), sometimes they're online only without notice too. They should just do themselves a favor and close this branch. Richfield is way better.
The nasty smell wafting from the trash room as you go to the restrooms is absolutely revolting. If you’re going to the bathroom after your meal or right after you’ve had food, you don’t want to feel like your about to vomit. Very poorly thought out design and especially a poorly managed restaurant if they haven’t figured out this needs to be monitored.
In person ordering is generally pretty good, but online is often far off. Always something wrong about the order, but generally is pretty small. However, I just picked some up and they forgot an entire menu item on top of being late. This has happened multiple times with one where I ordered a bowl with guacamole on the side and received the picture below. I was charged $13 for it and couldn’t go back as I was already over an hour out. Go in person to be safe, not even worth the points
Always good fresh food at the Chipotle's I've been to. My wife likes it because she can eat her low calorie, high protein diet at Chipotle & it's delicious!
I've tried this location multiple times and every single time I order online, not only is the order not ready when the app tells me it should be available, it's 15-20 minutes extra wait time bare minimum. There are no associates that offer any help or explanations. The associates don't even read the name of the order or try to find the customer that's waiting on the items - making every customer have to come up to the counter to read the name on the bag every time a new order pops up - *Multiple times* I have seen customers yelling out the names that are on the orders rather than associates doing anything to offer assistance and basically ignoring what's happening in front of them.As I'm typing this review there are no less than 10 people waiting in the Online Pickup area. No one has offered an apology and every customer looks disgruntled by the lack of service. Multiple associates have walked by the line of people to grab a drink from the soda fountain and joking with each other. There was even an associate behind the counter complaining loudly about the "service industry" as there were 10+ people waiting in line. I'm currently 17 minutes behind my 720pm Pickup time and haven't even been looked at by an associate once. Not expecting 5 star service from Chipotle but this is inexcusable. It's clear there is a management issue at the Edina location, especially during the 6-10pm hours.Edit: The attached picture was the product of me waiting over 20 minutes from my Pickup time for 1 burrito.. I won't be returning to this location.