We waited over an hour to get our food. I waited 45 minutes to get my drink. My food was pretty good felt like we were being ignored the waiter went to everybody's table but ours. I drove 3 hours to meet my fiance while he was working out of town and to sit for over another hour just was a waste of my time. I understand if your short staffed but tell us when our food is coming or ask can I get you anything while you wait. 5 minutes longer we were walking about. I have worked in customer service as a manager for over 25 years and you make sure customers are taken care of.
It’s clean and has a good vibe. Great service from the barkeep, Liv. Cadillac margarita is on point. Got the rancher with jalapeños. Burrito reminds me of Chipotle and Qdoba—rice forward. “Carnitas” was an afterthought. All waded up in one end. Carnitas should have a golden crisp from it’s own fat—Dutch oven. This was shredded pork and watery. I get it. As that previous moron of a reviewer pointed out, it’s not Mexican. But when you list carnitas, it should be carnitas. The burritos should be mind blowing for $14 bones. The Fitgers presence is everywhere—swag, beer, website, menu. Don’t have their own identity. And wash those 4th street windows, place looks closed. Good IPA though. Happy hour everyday from 3-6!
We’ve been coming here since it’s inception, and love coming here! The food is great and the business appears to have evolved in its offerrings. I’m offerring 1 star today for the sole reason that the team working today left our poor server out to dry today. We were a 3 top, amongst two other groups of less than 6 each. Bar had less than a handful of people. We noticed what appeared to be our food sitting in the window, but the bartender passed it 8+ times, our server was actively supporting other tables, host was doing side work offering support where she could, and the line cook was drinking a beverage on the line, hovering over 10+ meals that needed to go out.Hate to see a team so disengaged in supporting one another, ultimately at the expense of the customer. I’ve never had a sense that the people who work here subscribe to the lame idea of “that’s not my job”, but it was glaringly obvious she had no support.
First time here. I'm visiting from Florida. The young lady was very nice and friendly. The totchos with shredded pork were interesting and very flavorful. The draft root beer was good too. Nice view from their outdoor seating of the lake over yonder.
Excellent service from Mrs Sandra Billy,Sandra dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient.Would highly recommend Sandra to everyone who is having difficulty trading or have been scammed before like myself. contact her now through this. Email:[email protected] WhatsApp:+15128931587
This place is awesome JUST GO ! The menu is friendly to all ways of eating/life styles. We went there around lunch hour and the service was still quick ! Food was fresh and presentation and service were on point! Cool entertaining decor and spacious seating. Great staff and location is great for parking spots!
Cool vibe. Their food and beer is good. Service is pretty good. They are a little on the expensive side now, that's why I gave 4 stars. They were more affordable/competitive a handful of years ago, which is when they were also more busy. Has been a little on the light side, with customers. I'd go back, but their are other options in Duluth that are better.
If Burrito Union created a telenovela it would have to be titled “the bland and the boring”, seriously don’t waste your time. Jack cheese and romaine lettuce on an “authentic” taco… yeah I’ll just go to chipotle.
Okay! Burrito Union is awesome!!!! Don't expect this to be your standard Mexican restaurant, 'cause it's not! They are a bit higher-end and won't over spice your entree's and drown the meat in Mexican flavor. RATHER, they specialize in different dipping sauces that is a flavor explosion, AND you can still taste your steak, chicken or pork. So don't come here looking for normal Mexican spice, because it's not, Burrito Union is a step above!
5 star review because our sever provided great customer service with situation. We were not completely satisfied with our order, but we were so hungry we ate it anyway and just picked around the mess up. The server asked if she could get us a remade burrito in the beginning, but we politely declined and then she still provided above and beyond service afterwards.