Don't forget to use Hᴏᴛᴇʟʙᴏʟʟʏ.ᴄᴏᴍ when booking a place. They compare hundreds of booking websites and usually will have rates much cheaper than others! Thank me later! This place is the best rated in this area. I have been staying here for a long time. If you decide to stay here you for sure will love it I'm sure!After a flight cancellation, the staff took us in with open arms. The room was very nice and clean. They provided ALL of our toiletries since our luggage was on a plane. They made a very rough day and long night seem easier.
Nicely appointed rooms...spacious with a comfortable bed, desk, and a chair for sitting. Rooms are quiet - I did not hear any sounds from other rooms or the hallway at any time. The lobby has a restaurant and a bar and the hotel is connected to the mall of America (which is huge). Overall a great experience.
Delivering food here was a great experience! Very spacious driveway to park your car. Doormen/valet staff we're extremely professional and friendly and held the door open as I came in. Concierge was super helpful in the delivery process. Customer was satisfied.
Great stay, super clean. The restaurant was amazing. Also, we hosted a breakfast party in one of the ballrooms and our server, Elsa, was beyond phenomenal. She went to every length to make sure our wants were satisfied, even thinking of things we didn’t ask for to make our party run smooth. Wish I could find people like her for all our events! If you host an event, definitely ask for her to be your room server! Would stay here again in a heartbeat!
The staff on site were friendly and very helpful. Access to the MOA super convenient from this property.When we checked out and got on the road ... realized I left garments behind in the closet. Called the property let them know. Shortly thereafter, when I returned Bob met me at the front desk with smiling eyes, an excellent attitude, and my garments! #topnotch #thankyoubob
One of the Best, Luxurious and nicest Marriott brand hotels I have ever stayed in. The bar us very nice. The bartender made probably the best Dirty Vodka Martini I have ever had. Sweet concierge room, if you have that level. Anytime we go to Minneapolis. I always stay there...ever If it a ways from our activities. A +++
We stayed this past Friday for only one night, two rooms. First of all it was absolutely beautiful. Very posh. Secondly the service was impeccable by all the staff but I want to mention specifically the man who checked us in, the man who kindly brought all of our things to our room and guest services as well. We came down for a few cocktails later about 9:30-10, which were expertly made and the nighttime atmosphere very comfortable and inviting. The pool and gym were nice.Thank you for a wonderful stay.- Jeff & Olivia Herme
Excellent service and great selections of food/shops in Mall of America. The hotel is a bit small in size compared to other Marriott hotels. The only thing is that the executive lounge is not open (probably due to Covid).
Wow, what top notch customer service. I recently received a gift card to this hotel and the associated restaurant, Cedar and Stone. My wife and I booked a room for last night while my parents were watched our 2 little girls for a night away . Shortly after dinner, which was fantastic, my parents called to tell us that our girls were sick. We decided to check out early and go get our girls. We didn't expect any sort of discount for leaving early but the front desk staff was completely understanding and didn't charge us for the room! We were nearly in tears - we are so thankful! The best part is that we can still use the gift card to stay at this hotel in the near future for another attempt at a night out. Thank you!
Cleanliness: 4/5Service: 4/5Food: N/ATypical Marriott, but more expensive is a long story short.The staff here was very helpful and any issues that came up they were quick to resolve. Most frustrating aspect of Marriott is their Bonvoy app working at all with any location.With this location attached to the mall itself made things extremely convenient, but even with that there's nothing more offered here than at a Marriott next to an interstate that's worth $200+ a night.