Great service from door to door. Visiting to play games and had a great time. Game play can be purchased by points or time. Staff are friendly and helpful, making for a smooth purchasing process. New updated games, zero were down for maintenace! Staff were professional and kind all while creating a fun environment. 10/10
We had a pleasant time here. The cashier and lady who helped the kids redeemed their tickets were both extremely nice! The cheese pizza taste great as well. The video games were a bit lacking, but overall great experience.
DON’T HAVE A PARTY HERE! I am beyond annoyed and disappointed about the service I received. My party person was unhelpful and rude. Let’s start with what’s wrong with the party host: A. They had the parent and child names mixed up on the name tags(not a huge deal, but the start of the downfall). B. I ordered my food that came with the party, and extra food. All the food came out, but not my cheese bread. My planner said I’m not sure what’s going on with your bread and walked away. It took over 45 minutes after the food came for the bread to come out. C. My table was not setup, but both parties next to me were. The girl handed me the cups and said here goes your cups. I gave them back and asked if she could put them on the table. D. I was confused as to who was supposed to clean the table off so we could have cake. We asked and they said they were supposed to do it. My party person was no where to be found. Myself and a few guest cleaned up the table. E. I went and spoke with the manager. I explained the situation. The party person came out with my cheese bread. I reminded her I ordered extra sauce with it. She slammed it back down on the spot they pick the food up from and went in the kitchen. She brought it to the table and I asked if she could bring our ice cream out so we could do cake and ice cream. F. At some point I believe someone spoke with her. She walks over to me and rudely says I thought you said you were ready to have cake and ice cream? I said I am, but how can we do that with a dirty table? At this point I was done with her attitude. I said I don’t want you anymore you’re rude and let the manager know. G. I had 3 guest come late and I added them on and asked for pizza for them. It never came. The manager said that it was because the kitchen was backed up. It didn’t really seem like that was true. We never did get that pizza, but I did pay for those 3 kids. I think it is important to note I’ve never had a party at Chuck E Cheese. I have no clue how everything works. I would have thought my party person would have informed me at the start of the party. That never happened. On to what I was supposed to get and didn’t: 1. Collectible cup with FREE refills for the life of the cup per child- This also stated if they didn’t have it they would get a voucher to get one the next time them came. 2. Dippin Dots ® ice cream per child 3. Chuck E. Tote Bag for the Birthday Star 4. 6 Helium Balloons *If unavailable birthday child will receive 1,500 additional e-e-tickets- we did get e-tickets. If I would have know I would have bought balloons. 5. A server will help you and your guest at a decorated table with plate ware included for 2 hours! I don’t want to be a person that puts cost into things, but that is very important in this situation. This party cost 700 dollars and do you see the numerous things that went wrong. I was giving a discount, but I truly don’t feel like it was enough. The managers tried to make the situation better and both had good attitudes. There was one lady working there who I think she said she was the party coordinator, I didn’t catch her name. She was hosting the party next to us and she was fabulous and was not even my person. I really want to say she went above and beyond. She was the best part of the entire party.
I am giving a one star because the wait staff was very nice at the counter without her it would be a zero star review.I understand the chicken price went up but I was charged 31.84 for a regular order of French fries and a medium order of bone in wings.Nothing special but 12 wings total and a ha dful of fries. AllCLOD EVEN THOUGH I did a carry out order and was there waiting for to food 5o be fresh.Never again. and a handBut
Had a great experience today. Brought six grandchildren ages 7 and younger for pizza and games. Petra the manager was wonderful, very patient and personable. The food and value was great. Definitely will return again.
Very cool place to take your kids out for the day. Lots of cool games for all ages and most of all, snacks and food for anyone of all ages. Very busy at all times.
Great pizza & wasn't crowded
My kids really like this location! We usually go to the maple grove one but come here occasionally for something different. The only downside is the pizza is just a little under cooked every time we go, and the ice cream machine is always sold out too. Aside from that, this place is great!
It was just ok. My kid is 3 and could barely play the games and the ones he could were few. I don't feel like there is a big selection for any age. One of the games with coins was broken. Staff was super Friendly though. Oh and for the amount of points you need the prizes didn't seem to goos
I was there for my grandson's birthday party. They offer pretty good pizza their cups are a little small for adults for drinks but overall they're a good place for kids to have fun.