Chicken Wonton tacos at its best. Loaded waffle fries were tasty and filling.
Started out good, we got our beverages, gave our order for the 2 for $30.00 with a salad. Waitress said your food will be ready shortly... twice! Even brought a second cup of tea.( that's how long we were waiting) After 30 min no food. Not even our Salad! Our waitress seemed to have disappeared! We finally said to a nearby busboy we've been here over 30 min and haven't gotten our food! He said OK. and just looked at us blankly. It can't possibly take this long for our side salad. Finally asked, Who is your server? We told him. He went to the back. He came out never said another word to us and continued with his work.The table behind us came in after us, same server, already had their appetizers! After over 45 min. No food, and no sign of our sever for at least another 10-15 min. after speaking with the busboy. We finally got up and left! I turned as we walked out the door and watched our server finally appear from the back an walk straight to the table behind us! My friend of 61 years was treating me to dinner and a movie to celebrate MY Birthday!It happened to be our servers birthday also... she commented several times to us and her other tables.I hope she Enjoyed her Day! She pretty much ruined my Birthday celebration!
Quite a shock. I have had many bad experiences at this Applebees with my family and friends over the years. At 9pm Monday, I gave them another chance. The food was excellent and so was the service. I complimented the manager and told her that I will definitely be back and that she has a lot of patience dealing with her staff and she handled herself quite well.
Don't even bother with carryout from this location. I arrived right when they said my order would be ready. I was told it'd be a few more minutes. 30 minutes later still no food. Apparently it takes more than 45 minutes to fry up Chicken Fingers and microwave some artichoke dip. I understand places are short staffed but don't tell customers it's going to be 20 minutes when the actual wait is over an hour. I left without my food. I'm willing to bet as you're reading this, they still haven't finished making my order.
If you love the food of Applebee's but want wonderful service go to the location in Canton. The Westland location has service that is substandard and their management is below average. When spending my hard earned money I want to go where I'm treated like I matter. The 3 star rating is being generous.
This evening our food was much better than prior visits to Westland location. I would rate the food 4/5. Biggest opp and the reason for 3 stars is the piss poor customer service. My husband and I as well as 2 other couples waited 15 min before anyone workers acknowledged us. 3 workers were talking to bartender and staring at us. The bartender was great however rest of staff needs a training in customer service
I don't know why I torture myself with this place. Everytime my friend and I go, it's either food not right or bad service. Last night was both. First our waitress was unattentive. I asked for extra napkins as my one and only landed on the floor. Also, straws, which she had on her pocket. My friends steak was over cooked. She went to go to the kitchen with said steak and I had to stop her for a straw. Never brought any napkins. I saw a roll of paper towel by the front door and grabbed some. As I was complaining to my friend about the service, an assistant manager overheard me. I told her that the waitress could be more attentive and less chatty with her coworkers. At that moment that was exactly what she was doing. We were assured that she would be talked to. Next thing we had an abundance of napkins. My friends steak came after some time and ate some of it. She asked the waitress for a box. Next came the box and the bill. We were never asked if we wanted dessert or another cocktail. BAM! We have been dismissed! WOW! Paid said bill and on our way out told the manager. She was too preoccupied with guests coming in and pretty much dismissed us also! I'm done. Never again with this Applebee's!
food was ok but it came out cold and it was a long wait.drinks was really good and reasonable wait staff was good.
food was ok but it came out cold and it was a long wait.drinks was really good and reasonable wait staff was good.
Most food was good. However, mashed potatoes were cold. Server didn't bring hit potatoes until just about finished with the rest of dinner . It took forever to get the bill. Then, Had to take bill to the bar to cash out as server was mia!