Service was awful. Ordered 11 piece, 2 large sides, 5 biscuit meal. With 2 other sides and strawberry cheese cake. When we got to the window to pickup order we were at window for over 30 minutes. The 2 large sides were the 2 small extra sides we ordered and box for chicken could not possible hold 11 pieces and said it was not our order. When we thought order was correct and we left the 11 pieces of chicken was 8.
We are inside. The cashier was the rudest person I have run into in a while. She was openly complaining about working and kept threatening to leave. She moved very slowly and was complaining to us about ordering food. The manager was sitting right there and just kept telling her that she loved him. It was weird. Food was good except the fries were cold.
The absolute worse Popeyes I ever had in my life!! Chicken was under cooked. Service was awful as always. Half the staff was outside the restaurant taking a smoke break. And I ordered 3 piece white meat, but they gave me a thigh instead of a breast. And it's super expensive now. $10 minimum for any dinner or meal. And not to mention you're going to wait at least 20 minutes in the drive thru. They won't get another dime of my money. And from the looks of things, this location will be closed realllllly soon. They're barely hanging on.
It is really sad and unbelievable that the service at this place continuously gets worse. Doesn’t matter how much we like Popeyes food if we can’t ever get it or the orders are always incorrect. Today I did a mobile order an hour before I knew I would get there. But I picked ASAP 15 to 20 minutes to ensure that the order would be ready. I like two or three other customers were told to wait on the other side of the building and the orders will be brought to us. Well 45 minutes later none of us have our food. But we see people walking up ordering individual meals leaving by the dozen. Corporate really needs to do something about this restaurant. They take your money on the online ordering platform and then you can’t even get your food. Very very sad operation indeed.
Placed order online because the line in drive thru is always so long. Got there and they were not letting people come in to grab orders so had to wait in line at drive thru for an hour and they must have filled my order when initially ordered because everything was cold. Somethings were not in bag and none of the sides we did get were actually correct and either was the chicken. Since you can't go inside you are stuck with the order because there were 15 more cars in line and I wasn't gonna wait another hour. I'm not one to complain but when you spend $35 and wait and hour and nothing is correct that's a bit frustrating
Beware!!! Unless you are ordering chicken do not go there in the evening! They will unabashedly serve you cold old inedible food that clearly has been sitting for hours and happily take your money. This store should ashamed of the food the put into the community. Disgusting
The Popeye's on 19 mile and hayes is horrible. It takes so long to get your food. When you get up to the window, you see people standing around and talking on their phones. What happen to hospitality and making sure your customers are taken care of?
Out on my route I'll stop in here for lunch. They have a large parking lot so I can get my tanker truck in to park. The staff is friendly and excellent customer service. The food is always good and prepared just right. I highly recommend this establishment.
Closing is at last piece of chicken sold...In line by 8pm, three cars in front of me. Noticed the cars each sit at the speaker for 15 minutes each then pull up to the window then pull right off. Finally my turn at 8:45pm and I went to the window because no one said anything at the speaker. The guy came to the window and said they are "close". Online it listed them close at 9pm and on the building it listed them close at 10pm. After talking to the guy he said they fried the last chicken at 8pm and they start closing when the last car brought the last piece of chicken. Unless they only had ten pieces of chicken left this don't add up and I been in line for an hour. If you close turn off the lights, tell the cars at the speaker that and change the time on the building and the internet........just saying. Closing is when the last piece of chicken is sold....never heard of that closing time before.
waited in line for way too long and the guy taking orders did not seem like he knew what he was doing, or that he could hear correctly. i ordered a classic chicken sandwich and fries without pickles, and got a spicy chicken sandwich with pickles. also my fries were dumped out in the bag instead of being in a separate container. do not waste time here