Stopped to get my kids a breakfast sandwich, they were out of our original item. So we are left with a bagel. My son continuously complained it wasn't good and it was hard to chew. I then took a bite, it was so hard I couldn't bite into it. Very disappointing.
Just spent ten minutes inside without being acknowledged. Three people working inside and all they cared about was the drive thru.
Got some coffee and donuts they were good.
We have gone here on a number of occasions and the service during the morning and afternoon is good. The guy there at night is not friendly and always makes us seem like we're inconveniencing him. On several occasions we went right around 7 at night or just before and the guy let us sit in the drive thru and then would open the back door and say "we're closed" and when we address that the hours online say they're open until 9 he says "well I don't know what to tell you we're not". He served a car at the drive thru window as we were sitting at the speaker tonight and still refused to take our order. All of the lights were on and the place was still clearly open when we were there. If this were a one time event I'd excuse it but it's happened on a handful of occasions. We will be going to another Dunkin from here on out.
Great customer service but my order was not good
Frustrating experience. The employees can’t understand English very well and they had no idea how to make my drink. The drink was awful. Just an awful experience all around. If I could give this location three thumbs down I would.
I still like their coffee and my wife loves their coconut refreshers, but their baked goods and hot food items are only average these days. My sourdough breakfast sandwich had no flavor at all and my orange cranberry muffin was dry and hard as a rock! I know the individual stores don't make their baked goods in-house anymore, but they can do better than this.
I went through drive through and ordered a hot latte. What I got was the coldest hot beverage I have ever purchased. And they don’t answer their phone so you can’t talk to anyone!
Literally the worst, gave me a liquid “ frozen” coffee and was unable to refund me due to not having a manager on duty. When I asked how is that possible not to have someone in charge? The woman responds with a simple “ I dunno” absolutely terrible customer service and totally let down by the quality of this establishment.
Stood at the counter for ten minutes and no one acknowledged us, so we left. The donuts looked good though.