First time here very impressed by the outside landscaping was nice. Customer service was Excellent went through the drive through friendly on point. I'd recommend this place especially if you like prompt and friendly service.
I wanted to give this place more stars for being open late, but the service is unsatisfactory. I pulled in close to 10pm, placed my order, was told to wait at the numbered parking spot. I waited for over 10 minutes, no one came out with my food. I pulled up to the drive thru window and had to remind them of my order. Was handed my order with extra fries to make up for the wait. Drove home, opened the sandwich box, no chicken in the sandwich. Felt cheated.
Where do I begin…. I came to this location almost a year ago and had the WORST experience. I wasn’t even upset with the long wait time and cold food but the staff was so incredibly rude. This was during a COVID surge and the manager refused to put on a mask when I asked. Anyways… fast forward to today. I decided to go back after a year. I placed a mobile order and was shocked when I was yelled at for coming inside (woman in red braids). They explained that the inside was closed even though it was 9:25pm (over 1.5 hours before closing time). I waited over 30 minutes for my order. I also proceeded to watch them incorrectly make almost every order for the in-lobby customers in the mean time. The manager explained that the entire crew were minors and that is why they were closing early. If the staff are truly the youth of our future, I am very concerned for the future of mankind. Needless to say I will NEVER be back and I HIGHLY RECOMMEND THAT NO ONE ELSE GO TO THIS DQ LOCATION if you want an accurate order made in a minimal amount of time from individuals that want your business.
They don't answer the phone for carryout orders. They fail to prepare on line orders.Ordering in person, it takes 15 minutes to get a burger. Not a good choice for a lunch stop.
This is the exchange between the manager and my 17 year old son
I would not recommend this place this is the type of management working there bullying kids this the exchange between him and my 17 y/o son .
Was handed my cups with ice cream, chocolate and whipped cream all over both of them. Also was not shown the upside-down cup, probably because my husband and I's blizzards we're complete MILKSHAKES.
Update. After trying to order Chili Dog with cheese (online didn't mention one without cheese) and Pretzels as a combo. I was told not possible. I told the girl that my first trip was under $4 for a Dog and Pretzels. She said Nope, no combo like that. Si, I placed the order for $8.03. as I'm pulling around, I finally get a good look at the huge menu. There it was... "Snack: 2 items for $5." Chili Dog was one. Pretzels was another. Your crew needs to know the menu ordering options. I might not know the word "Snack" was use as a Deal option, but the girl should have figured out that was the cheap way to go. I'll continue to come to this location, but I sure paid extra money during 4 out of my first 5 trips to learn how I can afford DQ.3rd trip for Pretzels. First... Hot Dog + Pretzels. Price was so low, I thought the charge was wrong. 2nd... 2 Pretzel Orders cost a little more than the first order. 3rd...Tried the new A1 Double Stacker (pretty decent) + 1 order of Pretzels. Price...Yikes! That's why 3 stars. The Pretzels get 4 stars, so additive, but pricey for the single order. I prefer mustard on pretzels, but I save the cheese cup for homemade Ham Sandwiches or on veggies. The char on the burger patties was great, but the sandwich was a little dry (needs more saucing.) The window crew at this location are all terrific, nice and friendly. Speaker system could use a little clarifying adjustment. It definitely was the Prices that earned a 3-Star rating from me. Otherwise, it would have been a solid 4.
Slowest diary queen in the metro Detroit area. I've waited an hr for my ice-cream and it was melted. If I could give zreo stars I would.
I’ve gone to this Dairy Queen on multiple occasions and I order my regular: a Reese’s blizzard, extra Reese’s, this past time I explicitly said “please don’t forget the extra” yet every time (without fail) I only get Reese’s for the first few bites and the rest is just vanilla ice cream. Do better.