Friendly staff! Delicious yogurt! Took my coupon!
I came here Today with my 3 year old son and before I could even walk in two girls were talking back and forth.One Was screaming cursing at the other infront of me and my young son , The other was crying very upset.She apologized to me for what we witnessed as she walked out of Zoyo.After that I wanted NOTHING to do with their services or the girl who had been screaming and cursing using words I could never imagine my son having to hear at 3 YEARS OLD.The girl screaming was NOT FRIENDLY and RUDE. I will never again be comfortable bringing my children here again.And if they don’t come neither do I !!!
Love this place. Best choice of toppings in town. Very nice employees. Allie!!!!!
My husband and I came here for the first time tonight and I am so happy we did!!! Fresh fruit toppings (even at 9PM), amazing flavor choices (I got a mix of salted caramel & cake batter!!!), great topping selections, and friendly customer service!! The topping selection was very large and included all of our favorites plus a few I haven’t seen before! I did marshmallow on top but they also have 7 other sauces to choose from! Highly highly recommend! Will be coming back very soon (:
My friend has an egg allergy and we asked the manager which frozen yogurts have eggs and he told us that the salted caramel one does not. We asked him to confirm numerous times and he assured us that it did not contain egg. My friend took a sample of the salted caramel and began feeling her throat closing immediately. We then asked again to see the full ingredients list and as he was pulling out the booklet he again said that it did not contain egg and was actually laughing at us for not believing him. He read out the ingredients and it did in fact contain egg. This kind of treatment is unacceptable as he was probably just trying to get his money instead of actually caring for the safety of his customers. I am extremely disappointed by Zoyo and will not be going there again.
My niece, her best friend, and a group of friends visited Zoyo to get a last minute birthday dessert. Prior to ordering, they inquired about allergens. Her best friend (the birthday girl) has a severe allergy to eggs. The group was assured by the Manager (or possibly owner) that the frozen yogurt in question was free from eggs. They asked several times to be certain, considering that their friend has a extremely severe egg allergy. Immediately after she tasted one spoonful, she started feel her throat getting scratcy. She said.... "I'm sure that there is egg in this." At this point, the friends requested to see the ingredient list. Sure enough there were eggs in it. Very swiftly, her symptons progressed into an emergency. She was going into anaphylaxis shock. They Immediately had to leave to get her treatment. I met them to assist, as I was in the area. This should never have happened, especially since they asked several times. They were assured several times that there were no eggs in the dessert in question. All staff should be aware of the major allergens served, however, out of all people, a Manager/(possible owner) should be knowledgeable. There are eight major allergens identified by the FDA. Milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, and soybeans. There are definitely more, however, anyone working in the food industry should definitely be aware of all ingredients (especially allergens) used to make their products. Eggs, which is on the major allergen list was asked about multiple times. IF the staff has not been educated, there should be an allergy sheet posted for the customers to view, which would eliminate the need for questions. This was definitely not a way to end a great birthday up to that point. Making such a mistake can cause major consequences for those who suffer from allergies. As a matter of fact, a mistake such as this could mean the matter of life and death for those who suffer severely. Most pharmacies are closed around 9pm (which they all were), so it could be impossible for people to make it to get meds if needed after a certain time. It was late. Thankfully there were individuals near who could jump right in and assist quickly. If you have severe allergies, I would recommend asking to review the ingredient list to ensure that you don't run into a scenario like this. If you are not 100% sure about a possible allergen being present, then just pass. The temporary gratification does not outweigh the possible detrimental impact. I hate that this happend, however, I hope that this incident is taken serious enough to allow it to be a teachable moment for all ZoYo staff.
The girl working here is HORRIBLE! Literally EVERY machine is blinking and pumping nothing at all or liquid. I’m sure her social life is doing great as she stands in the hallway on her phone texting away. We came in with 6 children, disappointed is an understatement. Off to Dairy Queen we go!
Went here for a late night dessert - fro-yo tasted very artificial and icy, with no yogurt taste. Price is by weight and was very expensive for how unpalatable it tasted. Would not recommend.
I loved it here ,so clean and the workers are so sweet!
Just ordered from here on DoorDash and there was a hair in it ?? never again