This Sonic location is AWFUL. My husband and I have come here twice, and it was bad both times. The last time we went, the woman taking orders sounded very bored, and was unable to understand my order despite my best efforts to speak clearly. When we received our Coke and Dr. Pepper, they were both EXPIRED. The drinks literally tasted like sour milk/throw-up. I doubt we were the only ones to order Coca-Cola and Dr. Pepper from this location, and I am surprised there are not more reviews about this issue. We love Sonic, but this location needs help.
There is always something wrong when I order. Unfortunately its the only one near me. Do want ketchup with your fries? Do want a spoon with your shake? Even after I tell them in drive-thru, 90% I have walk to the window and request agian for selected items or have them remake my burger because they forgot to leave mayo out. Great burgers and shakes though.
First time going here. Absolute horrible customer service. Waited 15 minutes to order. Once I got to speaker to order a shake the lady rudely told me they can't make shakes because too many people ordered them and now their "runny". Sounds like pure laziness to me. This place needs a turnover in management according to the amount of horrible reviews. Attitude reflects leadership.
I keep giving this place chances on something simple as a drink, but I keep getting met with issues such as complete attitudes before I even speak to what I believe are crossed or contaminated soda lines mixing my drinks.How many times will I go to order something as simple as a Diet Coke and receive a Dr Pepper, or ordering a Diet Dr Pepper and receiving a root beer? And getting met with attitude instead of just fixing it or checking the line connections.And please, some of the employees’ attitude are the worst. How did you just open and you already have an attitude before I even say hello?I don’t know if this place has been under new management in the past few years, but I know 2014 Sonic @ John R is very different than 2020-2022 Sonic @ John R.
I usually avoid this location because of past experiences never being good anyways, and wish I'd followed my policy of driving further to the one on van dyke and 16 mile tonight too. I ordered a medium Oreo blast with cookie dough pieces, caramel, and hot fudge thru the app mere minutes before pickup(ordered from Kroger parking lot on 16 mile before heading straight there). Usually I don't make a big deal of things if one maybe two things are wrong. But what I received was unapologetically wrong, pretty much an insult; a random small Oreo shake with caramel(could only tell it had caramel because there was some on the side) that I firmly believe the staff found on the counter. Possibly an order through a food delivery app because it still had the sonic app sticker on the lid. I didn't realize it was wrong order until arriving at home because I was sharing with my toddler. She enjoyed it I guess, just know I gotta go elsewhere for quality ice cream, either different location or franchise.
The service at Sonic is the best thing about them. The food is terrible. My wife has gotten their shakes and they have a bad taste to them. And their burgers just tastes awful. I'm not sure how anybody can actually eat this. But the service is good so I'll give the two stars for the service
This location has yet to make the Blast the way we order it. Cookie dough with added peanut butter and hot fudge. Most of the time we get maybe one of the additives but never both. Yet we are always charged for the extras. Super frustrating. This time one had PB, the other had neither additive, they both had very little cookie dough, and had whipped cream which we didn't ask for. It's not a complicated order.
If I could give zero stars I would. I ordered the Crispy Tenders meal and was given these very flat pieces of chicken with bread crumbs along with a normal piece of sandwich bread barley toasted. I took one bite of the chicken and it was terrible, I ended up through my meal away. (I was on my lunch break and didn't have time to go back). When I called they said this is the correct chicken. They do not serve the food products at this location that other locations serve but they have the pictures up on their drive through sign. They didn't even offer to refund my money or give me a gift card for another time. Would never go to the Sonic on 14 Mile & John R again!
I had never been here before so this was my very first Sonic experience. I ordered a bullets burger and it was the best bullets burger I have eaten in ages. They gave it to me set up in a tray for a coney dog and loaded it with vegetable toppings! Yum.
I've only had 2 things here that I really didn't care for. Other than that the service is good. Before covid they had ordering at every parking spot and a server who brought it to your car.I miss the nostalgia of it but it's still a good place for a quick bite