A bunch of incompetent people work here. Literally ordered for pickup and they began my order after I got there. Gave them over 20 mins before I got to the store. Ordered a milkshake and they decided not to mix anything leave a glob of ice cream in the middle unmixed. Paid for 2 love it’s and got a like its instead.
My goodness the staff ( girl) that works there it’s so unbelievably rude! Learn how to communicate with customers! Spending good amount of money that pays you salary Missy! Management should be trained as well!
Ordered the chocolate devotion pint and got the peanut butter ice cream. I would not be writing a bad review except for the fact that I am ALLERGIC TO NUTS, PEANUTS AND PEANUT BUTTER. They told me I have to call doordash for a refund doordash tells me that only coldstone can give me a refund since they have my payment information. Now they will not answer the phone.
Girl that made my ice cream destroyed the pint thing causing it to overflow in the freezer idk why She would force it in this pint instead of the quart container
Not only do they have fabulous cakes/ice cream what an amazing staff they have!! I have ordered the same cake for my son’s birthday for 10yrs now (since he was 16yrs old) at the Madison Heights location.. when I called to order they were having phone issues. I contacted the Sterling Heights location in fear of the business being closed etc & this young man Caleb not only assured me & offered to fill my order, he went out of his way to directly contact an employee,Narmeen,at the Madison Heights location knowing this was a 10yr tradition I wanted to keep. Narmeen called me from her personal cell,placed my order,sent me a confirmation text AND even let me enter the store before they opened knowing I was traveling a distance to spend a short time with my son! We moved an hour & 30 min north 3 yrs ago & will continue to only order from Madison Heights & Sterling Heights for as long as I’m able!? Thank You Cold Stone for having such AMAZING employees!! Caleb & Narmeen you are the BEST!!! ??
Elizabeth did a great job and made delicious smoothie/shake. Very fast great leader.
Caleb and his crew run a great ice cream store. Thank you.
There ice cream is always great the taste and flavor has me craving for it. alot. This is the place to go with family or on a date.
This location is always clean with friendly staff, however this is the second time they have gotten my order incorrect. Each time they missed one of the toppings.
Best Cold Stone in the area. They always seem friendly and communicate well.