Ordered a 12 pc Chicken potatoes and coleslaw. When I got home there were barely any potatoes in the container. I called they said they wrote my name down for another side to be redeemed within 30 days. The next day after work I went to redeem the side. The owner was there and stated they did not have any notes about the situation. He was very hostile and though I provided as many details as possible he treated me as if I were lying. He did eventually give me the side of potatoes, but he never once apologized for the situation or acted with care. His attitude towards me seemed racially motivated.The chicken was also soggy and not crispy.
I love chicken shack, but hate this location. Unfortunately this one is closest to me. Ordered my chicken well done because it is always soggy. The chicken was not well done and not even hot when I picked it up. They barely put any potatoes in the container.Customer service is also nonexistent at this location.
I'm sorry but I work right near the restaurant so by the time I sat down to eat the food was cold. A side was upside down so the juices were spilling everywhere, and the drink was on the warm side like it had been sitting out for hours. Everything about my order just seemed like it was sitting out for a couple hours.
Always do the tenders and potatoes. Always good. Good folks working there.
First and last time at this location. I ordered over the phone BBQ wing ding combo, catfish combo, and rib and wing combo. I requested all flats, but the person said they can't do all flats. I said, ok, well how about more flats than drums, he said he still couldn't do it. I said no big deal. I then requested extra butter on the potatoes. He then tells me my order would be ready in 25 minutes. I get there in 15 minutes, my order is ready. At this point, I am impressed. I live 7 minutes away. Got home, immediately went to eat, my food is at room temperature. On top of my food being room temperature, the BBQ sauce is on the wings like someone poured ketchup on fries, and they gave me damn near all drums, and looked like no butter on the potatoes. I had to warm all my food up in the microwave, and the wings were way overcooke. Like if I got there early, I would think the food would be piping hot. I believe they gave me an order that someone never picked up. So yeah, first and last time at this location.
I stopped in this evening after work for an 8 PC chicken meal and a slab of ribs. What I got was the best damn customer service I've had in years.The young lady who served me needs praise for Going above and beyond. In today's food service industry customers got the short end of the stick.Higher prices,longer lines and sub par food and service. But not here.I will definitely be back soon to enjoy the service This young lady served.Thank you and see you soon!P.S. She was ecstatic over the bottle of BBQ sauce ??
Great experience! Ordered a 24pc of chicken with 3 sides and food was ready quicker than I thought! Manager in red jacket is very friendly! Will definitely return.
Great Chicken! They cook it fresh. I wouldn’t recommend any of the sauces either have your own or stop at a store. Definitely got to get the side potatoes.
I just ordered on 2.13.22 ahead of the Superbowl. Arrived cold and for over $40, what a joke. Food was missing. I ordered through their website. Owner said bring it back. Dude, i had it delivered for a reason. Such a loser. Asked for a refund. Wouldn't budge. I know the issues restaurants are going through, and i support most, however,this place is a joke. Never again. So disappointed. Place has went downhill.
This place used to be awesome. It's totally down hill in the last few months. Cashier was borderline unprofessional and seemed impatient with me asking questions. Wings are soooo small now and it's insulting for the high prices. I used to come for years, now I'll stick to popeys. It's now hit and miss on if your chicken will be good or just mediocre.