I had an AMAZING experience eating at this restaurant with my family. The customer service was SUPERB! Our food was fresh and hot; I must say pretty darn delicious. I want to thank the team and their Area Manager Heather who was extremely hospitable and treated my family and I like good ole friends. Thanks again guys we will be back!!!!!
If I could put 0 I would. Girlfriend and I walked in, never been to a big boy of that style. Waited because there was no seat yourself sign and employees were behind the counter and walking around. Waited 5 minutes while 2 customers went up to a counter to pick up carryouts. Finally a man asked if we needed anything, I replied yes we’ve just never been here didn’t know what to do whether to sit or order at the counter. He said sit down someone would be with us. We waited 10 minutes while multiple tables around us were waited on by different employees. We walked out and after we left I called spoke to a man who claimed to be manager, explained my situation he said well you left so what did I want him to do, then said I was getting smart when I said at this point I wanted to know why we were ignored, and he hungup. They were not overly busy or under staffed at the time we were there. Beyond ridiculous and whoever that manager was obviously does not know how to run a restaurant or deal with customers at a professional level. Will not be back. Too bad big boy used to be decent. Would love to talk to the owner concerning my experience I’m sure our visit and our waiting was caught on camera to verify.
I grew up going to Big Boy, it's a part of my life. But location means everything, as some are not so great This location has hit it out of the park! It is so clean inside it looks brand new, I was in at 12:30 today and the manager took care of my carry out. He was friendly and showed me some new things on the menu. The food was up quickly and tastes delicious! Thanks guys!
We went to Big Boy and ordered the Big Boy and fries $10 special. The hamburger and drinks were good, but the fries were dry, hard, and looked old and burnt. I was surprised and disappointed. However the guy who greeted us and took our order was wonderful, so the 3 stars is for him.
The food was delicious and it's at a great location but terrible customer service. The waitress never came to check on us as we sat a hour waiting for our bill to come. Never offered us refills. Keep in mind the restaurant was empty the whole time and they were filling to go orders.
We came in to meet an old friend here for coffee. The waitress was very you sweet, but once she brought our coffee, never came back to check if we wanted anything or more coffee.Upon leaving, the manager approached us and began chatting. He was the nicest guy. Was so sincere I his "Thank you for coming in". Next time I'm in the area, I will definitely come back to this location.
I went to this Big Boy about a month ago for the first time and it was fantastic, everything was cooked well and delicious. Today I went and had a very different experience. I ordered the spaghetti, which comes with salad and garlic bread, and my friend ordered the fish and chips with a salad instead of coleslaw. We each got a drink.My salad came out first, and my friend's never did. Eventually, my spaghetti came out without garlic bread, and my friend's fish and chips came out with no salad. When the waitress set her food down she said she'd be right back with the Cole slaw, and my friend reminded her that she had gotten a salad. A few seconds later, someone dropped a plate on the table with what I assumed was supposed to be the garlic bread - it was a Grecian roll that had been squished on the flat top, no butter or garlic was involved.My friend started to eat her fish, but it was overcooked on the outside and yellow on the inside. It definitely didn't flake like fish was supposed to. She sent the whole dish back and asked for a grilled cheese instead. The grilled cheese came out - 2 pieces of bread and 2 pieces or cheese. Then we got our bill. My friend had been charged $8.99 for a Slim Jim and fries. Not to mention the 2 $2.69 drinks that we never received a single refill on in the 2 hours that we were there.The woman who took our payment was great and helped us correct the bill, but it shouldn't have been necessary for her to do.
Thank you big boy. We tried another nearby restaurant and it was too loud and crowded and we had to leave. We came to this big boy and the food was outstanding...exceeding all of our expectations. Very nice waitress. Forget her name had mask with a bling A. We have all gone to big boy restautants for decades. This new location does not have the big boy outside but does serve good food inside.
Thank you big boy. We tried another nearby restaurant and it was too loud and crowded and we had to leave. We came to this big boy and the food was outstanding...exceeding all of our expectations. Very nice waitress. Forget her name had mask with a bling A. We have all gone to big boy restautants for decades. This new location does not have the big boy outside but does serve good food inside.
Was very pleasantly surprised ad my experience at other Big Boy locations has been mediocre. Great service and tasty food! Will definitely return to this location.