This place is pretty awesome, I've never tried Bubble Tea!I was out running errands and my kids walked in here. Distracted by the stuffed animals. But then I realized where I was.The colors are pretty it's got a fun environment, the people were nice, we took out time deciding from all the flavors. Just an over all nice experience I asked the staff questions got friendly answers.Overall got three drinks and they tasted amazing!Thank you! I'll be going back, Saginaw needs more of these around.
Never been here so I can't give my honest thoughts on it, but I can give my thoughts on their customer service based on how they respond to others reviews.Now I did see a couple reviews that tried to state about people not greeting them. Doesn't always happen cause people might be busy, it happens.... get use to it.At this time I can say that this place doesn't actually care for the customer or what they have to say.... or even their employees based on one of the reviews. One of your common lines to use is if they brought up their concerns, they could get it remade or a refund..... yet on multiple reviews they already mentioned about having to get their drink remade. 1 review you totally glossed over any concerns about your employees and put the blame mostly on the customer. Now, could that be the case? Possible. When replying did you know this at the time or are you just defending them since they are your employees no matter what?If it is the latter then how can you not get in contact with your employees due to medical issues? You gave your other employees the benefit of the doubt for these reviews, but can't contact 1 employee to make sure they are fine or to make sure they have the schedule?Honestly it seems the profit is what your concern is about, not the customer, not your employees, or even the state of who you hire. Cheapest workers and the ones that do it right just get shafted cause they might want more pay?
Do NOT go here. The owners fired me for contracting Covid-19! Tried to get in touch with them multiple times and they read and ignored my messages every time. Even went into the shop with the promise of a schedule the following week, which they never did. I was never called back. If you are okay with owners doing this to their employees, then by all means. But I will never support businesses that treat their employees like this.EDIT***Incorrect. I DID stop in, I have multiple people who can vouch for this, and I spoke directly to Lisa. I have screen shots of multiple unanswered calls, texts, AND unanswered Facebook messages as a last resort. Trying to make yourself look better when I have proof is unacceptable. I messaged both Lisa and Richard directly through text, which of course went unanswered.
Owners and employees are very nice and welcoming. Came to a BTS event and enjoyed the freebies and bubble tea. ??
Okay so this is the cutest and sweetest shop I have ever visited with the stickers, figurines and plushies with the most amazing delicious bubble tea and bubbles I have ever had all for amazing prices I am so very glad I was shown this shop!!! Everyone has to go!!!!
L.O.V.E.....LOVE the Slushy options. Never had it before until here. Keep up the great job! We'll be back over and over! We definately recommend this brewhouse for the Whole Family!
This place is FANTASTIC. what a great bubble tea place to have so close to home. Staff are super sweet, prices are great and there are lots of varieties ??
Wow… if I could give this place 27 stars, I would. The nice girl that took my order complimented my sweater. They have a cute tiger theme and right now they even have a tree set up for the lunar new year. SO HOLIDAY SO FUN. I love boba tea, but this place is so much more than just boba tea. I come back again and again for a 10/10 drink and a 100/10 experience!
Coming from past experiences with Grand Rapids Bubble Tea shops, I think our expectations were much too high. This place is very meh, nothing special about their menu, nothing made in house everything is premixed from powder in buckets on a shelf, bobas are fine, poppers are terrible, and definitely not an authentic bubble tea shop in anyway. We've given this place a few chances hoping it was a fluke but each time have been less than impressed with the service, although friendly they were extremely unorganized and it was pure chaos behind the counter. Also unimpressed that no matter the size of tea ordered you get the same amount of boba which is barely anything, and definitively not enough to make me want to spend 7 dollars for a drink. Final thing I have to say, please stop selling your expired or "close to dates" poppers by the bucket on the counter, gross, you're going to make someone sick and now I'm worried what's going in my drink if your okay with selling expired food to paying customers.
Amazing staff!Great variety!Delicious drinks!Great pricing!