This store has the worst service. When we arrived at the drive thru to order they stated we could not order a shake because the shake machine closes at 8:30. I was placing the order at 8:34. So I continued to order. When I pulled up to the window Cam/ or Kam (female), took my payment. When she handed my card back under her breath said something to her co workers. When she came back I asked if she said something and she said yes, that you were mad about the shake. Not at any point was I rude, upset, or even bothered. I asked for the manager, and she stated she is the manager. I let her know she has horrible customer service to talk about the customers. With a smirk on her face she said she was sorry and walked away laughing. This company should really evaluate their employees and do better with customer service. This happened with my 10 year old sitting next to me, who I had to explain to why people unfortunately are rude, and can be inconsiderate of others. Then we get home and she even messed up the order and put hot peppers on my daughters sub. I will not be returning.
I placed an order on 4/18/22, for your BOGO for a chicken salad sandwich and a chicken club I went through the drive-through to pick up my order, and I was in a hurry and didn’t check my order until I got home. I had a chicken salad sandwich, but not the chicken club instead I had received the Italian sub which I absolutely HATE! I immediately called the Roseville Michigan store asked for manager and I was told I was speaking to the manager by the name of Ryan. I explain my situation to him and I told him I was unable to come back up there because I was about 20 minutes away so he asked if I could come up there the following day on April 19, 2022 , doing lunch hour because that was the only time he would be able to correct my order and I told him I would not be able to come back there on 4/19/22, so he told me he will send me some vouchers in the mail that day for my inconvenience. So I gave him my information and as of today I still have not received the vouchers. I called on Monday, April 25 to speak with Ryan and the phone just constantly rang. I called again on April 26th, and the same thing. I’m VERY DISAPPOINTED, AND THIS IS BAD CUSTOMER SERVICE!
Our food was made completely wrong. Disgusting & bad service. Next time will go further to another one. This was just bad.
Order online or drive thru if you can, there are hardly any customers in the store but it will still take an extremely long time because online orders are more of a priority
Love love love the food, hate that the hours change and the app will take your order and money and the store is closed.
They have the best sandwiches! Great service.
I love this place. The meat is tasty. The sandwiches are a good size and good value. I love the cookie milkshakes.If you have never been to a potbelly you should go.I almost always get the wreck!Luv it.The staff here was nice.If im in the area ill go backPlace was clean!
Took care of me when my delivery was messed up , highly recommend ??
The past few times I've gone here they have really gone downhill. Always making simple sandwiches wrong, never putting everything in the bag, etc. Thought I'd give it one last try today & once again, can't even make anything right. Simple BLT with mayo had super small 1 rotten tomatoe on it, 1 dab of mayo & undercooked bacon with wayyyyy too much pepper. My son took one bite & spit it out. My Italian sandwich was missing the tomatoes, onions, oil & Italian seasoning. My side dish of hot peppers was NO where in site once again. And no straw in bag for my son's shake. Everything was correctly written on the tag but nothing was made right. Highly disappointing once again & a complete waste of money. 3 times in a row now. Unbelievable.
Poor management, very rude. Will not be returning to this location.