Bought a drink because of the heat and it was one of the most easiest purchases I’ve ever made. Employee was able to get me in and out within seconds. I have had their bowls too and everything always tastes so good when I go. Also, so clean and organized! These employees work so hard especially with it being so hot out, kudos to them. Definitely will be back to this location.
Ordered a chicken quesadilla and they were out of chicken so I was forced to pay more for steak. The girl forgot to put the paper on the grille when grilling the quesadilla so it all stuck and fell apart and had to be remade not a big deal everyone makes mistakes but No one told me it had to be remade I just watched them do it and when remaking it they did not check with me what was in it and they forgot some of the things I had originally ordered. After standing and waiting for my food it was not grilled enough and just fell apart immediately and I couldn’t even hold it ☹️
Let me start this off by saying one thing to other customers, if you’re going to go out of your house to order food somewhere, you better not sit there and harass the understaffed employees behind the counter about how they should prioritize orders. A gentleman beside me tonight became very angry with the guys preparing food due to a lengthy wait in line (because they are understaffed) and took it upon himself to talk loud enough to create a scene, and ask why his burrito isn’t being made over the online orders placed half an hour before him, with the people waiting in store to grab them. He eventually stormed out while his half made burrito sat there in front of them and cussed at the employees during his exit. I truly cannot believe the entitlement that exists in some folks, and I’m writing this as a customer, who waited in the same line, behind 7-8 people for 35 minutes at 9pm. If you feel the need to sit there and disrespect people trying to do their job, how about you grab an apron and go join them. Employees handled this guy properly, essentially just ignored him, which was the smart move as this man seemed like a loose cannon.Now that that’s out of the way, the food is good as always. I feel very sorry for the 4 gentleman who were working today and busting their a*ses, yet still maintaining a positive attitude. One of the guys has an injury right now that limits his mobility with one arm he was saying, that didn’t help their wait and I feel real sorry for him because that’s who the guy was disrespectful to. It is evident that this place needs both better management, and more employees. The manager did shake the order up at the end in an effort to fix things but it came a little late. I’ll continue coming back, and I hope this review finds the right people, and maybe even one of the employees from tonight, so you know some people still have lots of respect for you all working your tails off for probably 15 an hour. The money is not worth some of those customers, glad you guys didn’t seem phased. 3 stars for the management, 5 for the food.
They don’t know how to fold burritos and they move too fast, my “burrito” was mostly bean juice because they didn’t let the juices drain. They then don’t train anybody to fold a burrito the right way so that after it’s folded it’s missing half of the inners. Not happy. No hair nets on anyone and one person even had their hair down. Gross. Not coming back.
I will never go back to this location. The person preparing my food kept running her hands through her ponytail which was long & over her shoulder. She had gloves on & never changed her gloves. She continued doing this one person after another & continued with the same gloves on. Also the food was not fresh, lettuce was brown & queso was clumpy & darker in color. The floors were filthy through the eating area.
I ordered tortilla soup and the menu clearly says "topped with tortillas and sour cream" there was a new guy who asked me "what does that come on?" I said a bowl of soup? The guy appoligized and said it was his first day. No wonder he asked me, his crew was not helpful and they were just as oblivious.he filled the bowl, it went down the line and they packed it up without adding the topping. A friend I was with ordered chips and salsa. The oblivious woman gave her the salsa with corn in it but literally only scooped the corn kernels out .. now tell me how she is supposed to dip chips in corn?the menu states chips and dip! The manager should have been on the floor teaching these people. I'll never go there again
This place is a raging dumpster fire. New staff every week, ingredients always out of stock, DoorDash and online orders always wrong. It's clear the owner does not care about this location.
This store is very hit or miss. I order online since I have little ones and want to minimize wait time, but this location does not prioritize online orders and sometimes there is an extremely long wait for online orders. They serve walk ins right away while those that ordered ahead continue to wait. Extremely disappointing.
Love the food and always enjoy the friendliness of the staff.
Even though site said open till 10 we got there at 8 and they were cleaning up and told us online only. I'm sorry but thats not how it works. Or just change your hours then so people don't waste their time driving up there just to order. Becuase also ordering online won't get it right. Of site said online only I would've changed where I was going.