Recently stopped by TH while the Franchisee was also there. To be very clear - this 2 star review is not about the workers or the food, but because of his very obvious lackadaisical approach. His workers had a line stacked out to the road, and a line five or six people long in the store. As he yukked it up with his friends drinking in the Cafe, his employees were short staffed and frantically trying to push food and orders out. He finally came back behind the counter to help and acted as though he was saving them with this grand gesture of solidarity. His first customer was a deaf woman. I've never seen someone handle a person with a disability so poorly, to the point the people in line behind her had to assist. He just kept that plastic, fake, snake oil salesman smile and chuckle, while the woman struggled to be understood until she finally just gave up and took pictures of what she wanted (everyone in line was telling him but he just kept laughing) . He was absolutely useless in helping these people, and having worked as a DM of a similar franchise, I can tell you this man has no business owning a restaurant. He pulled his baker to run a register, who had no experience doing so. This man is a joke, and I'm sure wonders why "no one wants to work". I highly suggest reading up on servant leadership, increase your employee wages and going back to your tee time.
Me and my boyfriend and my daughter and her boyfriend all went to Tim Hortons to get some coffee treats. First of all we had to wait on one of the drinks but instead of giving us the other 3 they made us wait. They took forever and it wasn't like they were busy. Then my daughter's drink didn't have the chocolate drizzle (we had to ask for it) and the other 2 had very little drizzle. Mine was the one we had to wait for and it was just a vanilla ice cap. So all and all we are unhappy with this trip. From now on we will go to a different one since the employees couldn't care less about consumer service and/or knowing how to make the orders
Ordered a dozen donuts. Wanted only chocolate-chocolate and chocolate frosting donuts only. They confirmed it. Got home, nothing but mixed doughnuts. Super! Nothing that I ordered.
I walked inside and nobody had the courtesy to even tell me drive through only or whatever was going on with them that day nobody said a word to me and there was another couple behind me we both walked out shaking our heads.
When I come by in the morning everything is always slow, rude, wrong, and disgusting. But in the afternoon everything is always perfect. Props to the afternoon team there, they are the best. The morning people need to be fired.
Everything i got was fine my husband liked his food and my doughnuts were nice and fresh but there wasn't a single clean table and the girl that took our order had a real bad attitude for no reason
Any time I stop through there the coffee is Luke warm and they never make it how I ask. Will not go back again.
Very friendly staff, polite, food is correct. Drinks always correct.
I’m a loyal customer here…if not every day every other day…..why is it that now when I get my 120 points for a free ice coffee….it won’t take off my free iced coffee cause I want Carmel ice coffee….doesn’t make sence….smh. Sucks but any other time I’ve used it I got it for free at 120 points……
Good sweets coffee tasted a little old