I was very disappointed when my husband and I arrived 9/19/20, no one was at the counter we waited for a few minutes.We finally had to yell hello hello hello and finally after a couple of minutes two employees came from the back. The girl had her cell phone in her hand and the boy was laughing. There was a cup of chocolate ice cream sitting there melting. The girl took our whole order, only to find out there was no hotdogs, the boy said they ran out the day before. Also she kept stating she was new and had to keep leaving the register to get help from the other employee. This was one of my husband's and I favorite DQ in the Detroit area, it was considered one of the cleanest too. I'm not sure if Ken is still the owner or if he was just off for the weekend? Because he really kept the place up. But now it seems like all the other restaurants in Detroit! They dont care about customer service, cleaness, or if you get what you pay for, and that's sad. I only gave them one star because we have RESPECT for the owner Ken, ( I'm sure he didn't know about all this)otherwise I wouldn't of gave them any!*** UPDATE *** 3/21/22Great customer service, but the place is VERY FILTHY and while waiting in the drive thru line one of the workers held up the line holding a conversation with a friend in the dru thru line ( rude). So I will unfortunately still keep them at one star
How do you guys close on the day that gives out free ice cream? Lol
I had a gift card that was sent to me for my birthday. I purchased a small and large reese peanut butter blizzard that was not solid. If you turned it upside down it would not have stayed in the cups. I thought if you turned them upside down and they didnt stay in the cup the blizzard was free. There was very little reese peanut butter in the blizzard. Every review I have read says that the ice cream machines are too soft and not solid. I should have gone to a different dairy queen but this dairy queen is within a half hour radius. I will not teturn to this location in Madison Heights. Very disappointed with my blizzards. Even the ice cream cone i purchaded with my blizzards was too soft and melted before it was given to me. A melted blizzard is no fun to eat. Why did i waste my time.
FOOD POISONING! My husband and I went to Dairy Queen on 12/19 for a strawberry blizzard and a milkshake. About 3 hours later, we were unbelievably sick. All the tell tale sign of food poisoning - intense vomiting, gagging, fever, sweats and fatigue. It’s been 48 hours and we are just now feeling back to ourselves. Will never go back again.
My blizzard was 90 percent vanilla ice cream. What a joke of 5 dollars
The Madison heights dairy queen doesn't have any lunch items but a chili dog. No burgers or fries. Disappointing will go elsewhere.
No lettuce or tomatoes, cashier never said anything about them not having it total waste of money!!
Always good customer service.Lobby needs attention though.
The Dairy Queen's drive-through and lobby were not busy when I arrived to enjoy a blizzard treat. When I walked up to the counter, NOT one of the multiple workers acknowledged me with a smile or a hello. The one tall lady made eye contact with me, but made no move to help me. She did not appear to be making any orders and was able to have a conversation with one of her other coworkers. She simply called over another worker to take my order.The worker who took my order was polite. Yet, she did not explain to me that I would have to answer some questions on the pin pad before paying for my order. I work in retail, and I always have to make sure my customers understand what they may have to fill out on the pin pad.Overall, my blizzard treat was good, but the customer service was poor. I am very hesitant to come back to the store because the workers do not exemplify some of the basic customer service skills. Training in customer service is desperately needed for the workers at this Dairy Queen location.
Cashier actively eating in drive thru. Four employees chatting, one working counter. My sundae had almost no topping. I brought it to their attention and got a shrug.