i order a large catering order of $300+ of breadsticks and salad for a grad party. we were not given sauce for any of the 300+ breadsticks we ordered and had to then purchase from them again for sauce (nearly $15 more just in sauce for the 300+ breadsticks we ordered). i think that for a such a large order it would make sense that it came with sauce. its all about customer service and it just wasnt given.
I dont usual make bad reviews because I know businesses have issues just like anyone else BUT i called to let them know there was an issue with my wings she asked how they looked i told her like someone bit them (not saying they did, but that was the only way to describe it) the owner then got on the phone and said “Nobody ate your food” “we dont touch the food” and i told her i didnt say anyone ate off of them thats just how they look and that im a customer so she should be able to accommodate me , she started being rude and said someone can come back and get the food i told her no not to send anyone back to my house and as im writing this they are at my front door , so unprofessional and I order from here alot due to convince , never again. Poor customer service
I usually go to the Middlebelt location but this one was close to where I needed to be. I've tried them before and wasn't happy but I thought I'd give them a second chance. Sorry that I did. The pizza was great but the breadsticks were horrible. They forgot the pizza sauce and had hardly any cheese on them. They were basically just cooked dough.
We hadn't had Papa Romanos before and didn't really know what to expect but we really enjoyed it. Great bread sticks and a good crust that is that good balance of soft inside and crispy outside.
Its one thing for the staff to be rude but its a different matter entirely for the manager to be rude and have a nasty attitude. She needs to be replaced asap. Won't be coming here again. There are plenty of other places to go. Learn to treat your customers with respect. They actually keep you in business in case you forgot.
Great pizza, chicken, and salad's.. have too try more in the menu.. Well put together staff.. Good ppl..
I normally order from the Middlebelt location, but decided to try this one due to a lower order minimum for delivery. I'm so sad I made that choice! The other location is way better. The bambino bread here is just doughy and very plain, hardly any flavor at all. Compared to the other location's being topped in butter and parmesan cheese. The pizza wasn't cut all the way, barely at all. I don't usually like too much sauce on my pizza, but there is literally hardly any on it at all. It is undercooked and has an underlying odd taste to it that I can't quite explain but almost rubbery/sweet. I will stick with the other location I'm familiar with who takes more time and care in preparing their food.
Great customer service, always make my pizza exactly how I want it.
Ordered pizza and breadsticks for carry-out. Seems like an alright location. Will try it again.
Ordered delivery and they were right on time. The delivery driver was super friendly! The food was piping hot! The italian wings and their pasta salad are my favorite. Great job!!!