DO NOT ORDER FROM THIS LOCATION!!In my experience lately:This location never gets a delivery order rightThe delivery people are fine, but the orders are always missing somethingAnd if you call them, they do not even answer the phone so you can't get a correction or creditContacting their corporate office since they are so terrible
My review would be a 5 Star except for the internet quality. I come here specifically to have a meal and work while I eat, and I am unable to do that at this location. The internet is so slow, and often freezes entirely, no matter what device I am using. Please fix and I will be happy to come back and change my review!The food is good, although a little pricey for the portion size.
The drive up menu displays items along with a cookie priced at 99 cents. After placing my order I find out that it is only with a combo and I was actually charged $ 2.49 instead. When I mention it at the window. They inform me it is listed,just n fine print. That is very misleading!!Another thing I noticed is VERY OFTEN,I have to ask for my receipt.I believe it is because of something a Mgr asked me. Which was " Did I ask for my receipt to submit it to some app, where you get paid?"My reply was no. I just want to ensure I was not overcharged,like with that overpriced fine print cookie!
It used to be hit or miss at this location, which didn't deter me because I had a 50/50 chance but as of recently, this location is a total loss. From the sloppy way the food is slapped together to the lack of utensils or lack of correct utensils to match meal to a complete screw up of an order this location management and employees are completely lacking in efficiency and common sense. Hey, here's a spoon for your salad - not once, not twice, but three times.
Stopped in for a coffee and got the best customer service ever ! A big thank you to the staff at this location. Also rated #1 in freshest ingredients and always a great soup sandwich.
Trying a new restaurant location out. Panera Bread ? ? ? ? on point ?. We ordered a couple ? of soup ? ? bread ? bowls ?. Broccoli ? cheddar ? to go in it. A piece of Baguette bread ? to dip in soup ? ?. We each had a sandwich ? ? 2. ( turkey bravado)Tomato ? bread ?, deli turkey, ? cheddar cheese ?, sliced tomatoes ?, lettuce ? n special sauce. Great service ? n nice people ?. Googlers if u all have some time ⏲️ stop ✋️ here. Delicious date ? ? ? ? night ?.
I save Panera for when I wanna treat myself. Always on point. Have not had a bad visit yet. Customer Service is done right.
I would not bother leaving a review for a missing item; however, I went through the trouble of calling for this missing ($11.00) item before moving to this. The person I spoke with said he had the item still there, that they could credit the meal back to me- it could take a few days, but would be back on my card. Having gone through Doordash before, I was familiar with this process. This, unfortunately, was through the Panera website. Not that I feel I was lied to, but clearly it wasn't important enough to follow through with, as nothing was ever credited back to me. Panera Is not cheap, and that missing item was one of my children's meal. This happens too often to not say something. I can completely appreciate being understaffed and overworked. Which was why I initially just asked for the meal, no money back.
Actually you'll love this place if your ideal lunch hour is to spend it with groups of teenagers who are complete slobs, obnoxious, and have no manners whatsoever. If that's not your cup of tea avoid this location. Panera is not what it used to be. What happened to all of the smiling faces at the counter, what happened to all of the awesome baked goods they used to offer, what happened to you, Panera? I'll go elsewhere. I'm sure there's somewhere else to get a grilled cheese that's not made of Velveeta and a bowl of canned soup for under $13.
I stopped at Panera Bread to pickup a quick late lunch. I arrived about 3pm EST. The restaurant was not busy. There were less than 10 people seated in the facility. I ordered their take 2 (cup of soup & turkey sandwich). I requested my sandwich without condiments. The team member entered the order as I stated. I received the order quickly and departed. When I opened my order, I discovered that my sandwich was made incorrectly. I called Panera to discuss the issue. No one picked up the phone. As a rewards member, I am disgusted. An error is one thing, but picking up the phone? These organizations spend hundreds of thousands of dollars each year trying to get customers in the door. Ridiculous