WORST EXPERIENCE EVER. Prepaid on the Penn Station website and walked straight to the cashier who was on her cell phone. When she finished her texting she looked up and acknowledged me. I told her my name and she asked a line worker if they had my order. They said no. I then show her my confirmation email and she calls her general manager. She relays all the information from my confirmation email then proceeds to tell me they didn't get the order and would not be able to give me my food. I explained that my credit card had already been charged and asked if that would be refunded. SHE SAID NO. SHE TOLD ME I WOULD NOT RECEIVE ANY FOOD OR A REFUND FOR AN ORDER I ALREADY PAID FOR AND HAD FULL CONFIRMATION AND PROOF OF PURCHASE. She then happens to find my ticket and sandwich coming out of the oven. Not enough. She had already told me that I was supposed to just accept I paid $15 for a sandwich and was going to get nothing. Never going to another Penn Station as long as I live.EDIT: The owner reached out to me to explain why this situation was handled precisely the way he would have wanted it to be. I have worked in several restaurants and I am not unsympathetic to food workers. But this level of disregard for customer satisfaction is more than enough reason to find another place to buy your food.
I don't visit here often because of the location. The staff is friendly and very patient it's hard to pick just one sandwich to get they all sound delicious. I do love fresh fries and they make them fresh from fresh potatoes. I only give 4 starts because I noticed they seem to be a bit neglected by there company. The wallpaper was a falling a bit and they seemed exhausted which is very understandable. The people there are good I just think the higher ups should pay more attention to there stores. I will be going back for more food.
They gave me the hardest bread I ever had in my life. My mouth is all cut up just from a few bites. When I tapped on it with my finger it sounded like I was tapping on wood. I also ordered lemonade and it was supposedly freshly made but it was so watered down and looked and tasted like water. After a few bites and sips I threw everything away and was out of $15 or w.e the amount was. I don't know who was the manager there but they should feel ashamed of themselves selling a customer bread as hard as a rock literally!! I will never go back to that location.
They gave me the hardest bread I ever had in my life. My mouth is all cut up just from a few bites. When I tapped on it with my finger it sounded like I was tapping on wood. I also ordered lemonade and it was supposedly freshly made but it was so watered down and looked and tasted like water. After a few bites and sips I threw everything away and was out of $15 or w.e the amount was. I don't know who was the manager there but they should feel ashamed of themselves selling a customer bread as hard as a rock literally!! I will never go back to this location.
My sub was made quickly and accurately. The fry and sandwich proportions were good and toppings were fresh. There was not a log line to order and the workers were friendly and courteous.
Great food and good people! The workers are always ready and willing to have a conversation with you and make it a fun time waiting for the sandwiches. The food has been good every single time we've ordered.
This location is great. I've never had bad food from here regardless of the time I come in. The crew is also nice and good to talk to!
slippery rug at the door! be careful. great food though
Staff is amazing. Happy to find a place that does does hot subs! Super easy to order and great bread. The cheese steak sub is my go to here. You can get it with stone ground mustard, mushrooms, onions and yellow peppers. You can also get it with meat or marinara sauce. The lemonade is hand squeezed here. Just all around amazing.
I'm giving 5 stars simply because the 3 young men that were working that night got slammed with a lot of customers and still maintained their composure and got the orders out. Good job you guys. It means a lot to people like me who pride themselves on giving 100% in any situation. #KUDOS ??