Chick-fil-A

5617 W Saginaw Hwy, Lansing - 48917
222 reviews
Fast Food Chicken Shop Salad
(517) 321-7800

Amazing drive-thru service here! The girl manning the drive-thru window was on top of her stuff, moving quickly and very efficiently! And the milkshake was amazing (didn’t expect anything less than amazing, it’s Chick-fil-A ?‍♀️)

first time here very clean, friendly staff, AMAZING food !! will defiantly be coming back

Outstanding!! Delicious food and above and beyond service. The manager even would go around and check with customers to make sure that everything was great with the meals. You certainly don't see this level of service with other fast food restaurants. I haven't even seen this level of customer service from Chick-fil-A locations in Georgia when I was living there. I would rate this location six stars if Google would let me.

Everyone that works there knows Ms Michelle, the lemonade lady...I appreciate your kindness and service.... you're all the best. Just a heads up, the phone number listed is not in service. You may want to make corrections for your customers.

Good food (just as you'd expect), great service (even better than you'd expect), and very nice tribute on Memorial Day weekend. Either the owner or someone who works there is clearly a veteran.

This review is about the drive through handling and style. To be clear, the food tastes great and the staff is very friendly and courteous. But when you pull in it’s completely chaotic and they are quickly funneling you into lines to order and pay. Then the orders come out at random. So I get shuffled again to another parking area to wait without any explanation for nearly a twenty minute total drive through experience. For a chicken sandwich and fries with no weird modifications. I expect either faster service or better communication at lunch time. The staff again was very kind and pleasant, I just think at a corporate level they could do better.

The employees were amazing. I forgot to go over my order and they went above and beyond to make sure that I got what I wanted. They even gave me a cookie for the wait!! Thanks guys

My friend treated me to Chick-fil-A, my first time ever going to one. It was awesome. I love their little chicken nuggets things and their fries are wonderful. Will revisit. ??

I loved this joint. The guy who took the order on the drive through was very thorough and explained the difference with calm and easy manner. I feel that that's how one should treat their customers. A shout out to Chick-fil-A for that. Food was simply great. Nicely prepared and packed to go. It was also nice to see the smiling faces on the payment/ delivery window. I had a great experience ?

The fries are never close to cooked enough & mushy, hard at the same time. Chicken is always rubbery and tough from being overcooked!! All i can think is they cut corners in the process to get food out faster and it shows everytime. I'm never going here again & happened 3x now over months time. Just consistently bad food & so overrated.