We meet here for coffee all of the time. It's a big runner up to my #1.
This is literally the BEST Biggby I've EVER been to!The staff is wonderful, warm, and welcoming. The coffee is ALWAYS hot & fresh and I've never had an issue with my order. Each day when I come in I get a, "Good Morning, Ms. Demi." accompanied by a warm smile.This morning when I grabbed my usual, I noticed one of the baristas actually measuring the temp of the coffee before discarding an old pot. I made sure to express my appreciation as I've never seen that before and find it amazingly courteous to the customers. There have been more times than I care to count that I have gotten lukewarm coffee from a coffee shop. The fact that the staff there cares so much and wouldn't serve a customer anything less than what they would serve themselves, is a breath of fresh air!There is a Biggby within walking distance of my home (Fowlerville), but I happily drive past and wait until I'm in Lansing to purchase from this one as the difference in service and beverages is night and day.Thank you for taking pride in your job.
Typically my time here is met with pleasant smiles and warm greetings. However, one time I came here I had a custom order and I heard the manager mutter a complaint about why customers can't just stick to the way drinks come. My answer to that is that customers should have drinks the way THEY want, not the way YOU want. It was highly unprofessional and made me feel slightly bad about a simple custom order.
I love this biggby. The baristas make my day. The store is always clean, and the staff makes the store
Arguing with a customer and talking to the other five workers instead of working is not acceptable! Get it together Bigby and work on customer service so u don’t loose customers! You just lost this one.
This is seriously the BEST Biggby I have ever been to! Everyone who works here is always so kind and patient. I'm so glad this is the closest location to my work!
Always friendly service and great coffee!!
Excellent service with kind workers. Thank you. We will be back.
Amazing staff, they are friendly and after a few visits remember you. Always great coffee
The people are always great, appear to be happy to be there. The place is clean and they make a great cup of coffee or tea just how you want it.