East Michigan Avenue location in Jackson Michigan has had lobby closed for over 2 years. I called to ask why, due to having my trailer hooked up which is too big for drive through. the manager was very rude and said it's none of my business why lobby is closed. I'm pretty sure Joe Biden runs this particular store. I went to Arby's and they had the lobby open. efff wendys, LGB FJB
Was in on the evening of 5/21. There was one person in line in front of me and the employee kept her back to the customer and faced the menu board and read and mumbled it to herself and did not take orders. I thought maybe it was a personal thing between them two until it was my turn and I received the same treatment. I highly recommend owners or management do some secret shopping in this location. I am not sure how you are staying in business.
The normal wait in the drive thru and the food was pricey but good tasting .
Was served a raw chicken sandwich. When I tried to go inside the doors were locked but I could clearly see a couple of employees sitting and talking with a dog. Disgusting.
Happened Mar 29 at about 945pm car infront of me got his food and sat and talked with another guy at the last window for 15mins. They did a weird handshake and then car guy gave window guy his phone to presumably punch his number in. When I got to the window they tried to give me the food for the guy behind me.
Door to refrigerator doesn't close leading to food being at an unsafe temperature. Mixing outside food with possible allergens with customer food
I like their food to me the hamburgers are different taste a real good hamburger than the other burger joints
Had to repeat order 3 times and discovered they got it wrong when I got home. Lobby closed so would have had to drive back and get in line and wait another 15-20 minutes to get my order fixed. I only ordered 4 items! No special order on any item.
Still my favorite fast food burgers!
I waited 20 minutes in line for my food. When I got to the window the girl had airpods in her ears. I got my order and it was made wrong and was missing a large fry. So I drove back around and showed her my order. They remade the hamburger and gave me my fry. As I left I checked my hamburger and it was wrong again. Really hard to make a double hamburger with only ketchup!? I will go to Ann Arbor Rd Wendy's from here on out.