Bad food and raised prices
Love the food, however the prices have gone up quite a bit! And always seems to be under construction too.
The best and most filing place to eat at any time of the day. Very generous food portions. Love it.
Oh how the mighty have fallen. This was my favorite mexican restaurant of all time back when they were on Ganson. The food was amazing, the service was great, i had ZERO complaints. When they moved to the west side of town the food took a hit, nowhere near as good, and the service suffered. Rinse and repeat with every location they added.To their credit, the chop house was pretty tasty, but after reading their healthcode violations i couldnt stomach it anymore.Its been 4 years since i set foot in one of their restaurants, today i tried out the burrito bar again to see if it has improved... it was nice to see the guy behind the counter was the same amazing waiter from the Ganson days, but the food hasnt improved since the hiatus. Truly disappointed ?
We stopped coming here for the longest time because the quality seriously dipped, and they stopped making barbacoa. We used to grab takeout every Friday night. About six months ago we decided to give it another shot. Bang! So good, despite not having our fav protein anymore. We typically come in Friday or Saturday evenings. Recently, our schedules have changed and the last three times, we have been in before the night shift guys come in (our favs!). Day shift staff is rude, not friendly. And appears to be lazy as hell. I can’t believe we just waited in the restaurant for five minutes without being acknowledged. What’s worse is that there was an employee sitting in the restaurant, watching us wait. Ironically, the same employee we had issues with the previous visit. After quite a few awkward moments, a lady finally came out of the back to take our order. I will stop coming here and give my money to the other small businesses downtown who have consistent staff and impeccable food every time. I certainly will not be back to grab takeout anytime before the night shift guys come in.
5 star. Always win be. Great food. Priced reasonably. My burrito probably weighed 3lbs!!Ive been stopping down town jackson for this place specifically.
Didn't have time to take a picture. But second time here and I gotta admit it's fantastic ! Iv had the full nachos and could barely touch it the first time. This time playing it smart I got the half loaded papa's the loaded frys basically, added strak and rice and cheese with a few other toppings and it was delicious. The night time staff is great and pay great attention to details for you . It's a great stop
This is the best burrito place in the world. I'll keep coming here forever. My life has been improved drastically since I started eating here. Thank you, Chilango's Burrito Bar.
My burrito was excellent. There's this one guy working up front. He has bad customer service. He made me wait 15 ALMOST 20 minutes for a burrito and I was running late to work because I only have 30 minutes to get lunch. I remember there was one very nice and happy lady working up front and her service was way better. Honestly as much as he tries to give out good service. He's terrible.
As a former restaurateur the service and food safety is poor.The worst customer service In Jackson. Staff smirks and makes faces at customers. I asked a simple question that the long-time employee didn't know. She then turned to her boss who made faces.On another trip 4 of went to Chilangos for lunch and 3 of the 4 were unsatisfied. The food is made sloppy and the employees are error prone as they rush.The employee was observed to touch insanitary surfaces and then proceeded to make food without changing gloves.