Tropical Smoothie Cafe

5088 28th St SE, Grand Rapids - 49512
158 reviews
Juice Bar & Smoothies
(616) 975-7777

Horrible experience for my FIRST time there. I walk into the location and someone leaving was complaining about there experience. The crew that worked the shift, did not seem to care and had very short attention spans. I wasn't asking for much. The young man at the register broke off into a random conversation with another employee in the middle of my order. I received my food after a 10 minute wait. Barely melted cheese and the quesadilla I ordered barely had anything on it. I asked for a remake on my plate and they took another 20 minutes to get it done. At this point I asked for a refund, hopefully I get that back.I do not complain about my experiences anywhere because I understand certain circumstances but this was not it. PAY ATTENTION TO THE PAYING CUSTOMER AND MAKE THAT COMPLAINT A PRIORITY.

Very disappointed, placed an online order due to the app not working. Both the Island Green smoothies were terrible, not even edible. The chicken teriyaki wraps were both cold. I have sent 2 separate messages via my app with my complaint as well as a copy of the receipt with no response from anyone. Will not use this location in the future.In response to the request to go to your web site and explain what happened, I have, twice.

Did the drive thru this was my second time going here it was great.

Best freaking smoothies in Delray. Must try tge Detox Island green. WOW!!! Ican literally live on these. I am addicted to this place.

ordered the same smoothie i’ve got for years from a new trop anddddd literally got a cup of ice lol

Theresa was the best hooked us up very friendly, and the other guy had a scowl on his face

Best smoothies ever!! In my opinion.... ? The jetty punch is the go to for me

It really depends on who's working. Some smoothies are really watered down an others taste great.

Great smoothies. I had the tropical with pineapple, mango and orange. It was amazing

Terrible experience I came here after I went to the first one and they had me waiting for my smoothie for 20 minutes…that’s absurd I had 1 cars in front of me. Doesn’t take a genius to know it doesn’t take 20 minutes to throw some fruit in a blender. The smoothie hits different though really yummy