The Burger Experience

Located in Smokey Bones, 4875 28th St SE, Grand Rapids - 49512
25 reviews
Hamburger
(616) 956-5398

Very average barbeque and completely overpriced. Burger are good but also nowhere near the price they are getting. Several local smoke houses that are much better and better value. If you want chain barbeque and are not covering the bill then by all means go here.

Worst burger I have ever had

Stopped after picking up my wife from the airport. She ordered her comfort food, which was the meatloaf. She thought it was good. I had one of the salads with fried chicken, which was also pretty good. Not particularly busy, but we were seated on the lower level just below some other diners who, it felt like, were hovering over us. It was a little weird. Service was good and timely, and the prices weren’t bad, either. Will probably try again at some point.

Ordered on DoorDash. The fries were hard and tasteless. The burger was alarmingly reminiscent of the tiny overcooked things on cheap white buns ("brioche"? Ha!) served in my elementary school cafeteria. I'm not sure I knew it was possible to cook bacon with no taste. And no condiments either on the burger or included in the bag. Got three wet wipes, though! It's an experience, certainly. Just not one I care to repeat.

I was so excited to try this joint, a friend of mine recommended it to me. I was even more excited to finish the burger after I got a first taste (it was delish). The only regret I have is that I didn’t buy more. -10⭐️

Ordered on Doordash. Cold, soggy fries. Ordered a crispy chicken sandwich and got something completely different and the burger I ordered was missing half of the toppings. Should have read the reviews before ordering, this place will not be getting another penny from me.

If you don't have any staff why are you doing door dash orders? Maybe pay more to get more help......what a shame probably loosing money at this pace. I bet it will close down soon due to clueless owners.

Came in for dinner on a work trip. Food was good, but the waitress was a little slow, and it wasn’t even that busy. Not horrible, but there are other places around I’d go to first. Standard barbecue joint, nothing special.

I have ordered delivery from them multiple times and only one time have they gotten my order correct. The last time I ordered I should have never ordered again from them. They forgot my fries and the girl I spoke with sounded very sincere and felt bad for missing part of my order. I tried to give them another shot today and they again forgot my fries which is part of combo that you pay for. I called and the girl was ambivalent and said that she would maybe try and work on their consistency and that she would probably let the manager know. Very rude I will never order from them again! It's a waste of money if they won't deliver on the full order. I should have learned my lesson the first time but I wanted to give them another shot.

I have ordered delivery from them multiple times and only one time have they gotten my order correct. The last time I ordered I should have never ordered again from them. They forgot my fries and the girl I spoke with sounded very sincere and felt bad for missing part of my order. I tried to give them another shot today and they again forgot my fries which is part of combo that you pay for. I called and the girl was ambivalent and said that she would maybe try and work on their consistency and that she would probably let the manager know. Very rude I will never order from them again! It's a waste of money if they won't deliver on the full order. I should have learned my lesson the first time but I wanted to give them another shot.