Everything was so delicious. I came with 4 other people. We grilled our own dinner. Everyone picked a different meat. The chicken bulgoki melts in your mouth! And my personal favorite was the Jeyuk bulgoki (spicy marinated pork).The bathroom was nice and clean. I just wish they had a non scented soap for hand washing.The waitress was amazing. But the only downfall was that the kitchen didn't listen to her when she said a member of my party had an allergy to a certain vegetable. Seems like they should crack down on that. Don't want someone with a severe allergy having an attack in your restaurant because the cooks don't listen.
First time there me and the wife went out on a Friday night around 5 PM food was fantastic however the experience overall was pretty bad not only was our server halfway dressed and unprofessional using vulgar language our table which is used to grill the food did not operate on one of the sides and so we asked that they grill it for us and we’re charged for it!!! The fact that our server did not even ask us to make it right or compensate in anyway shows a lack in management and professionalism. My appetizer came out after my actual meal and preferably I would just have them cook it for me “if”and that is a “BIG IF” I go back. There’s no way that you go to a restaurant order one appetizer and a dinner for 2 for a bill that is $120 and get this kind of service. The food as stated before did taste great but we go out to have wonderful experiences and I did not enjoy how we were treated, we were told great things about this place hopefully they are able to bounce back.
Took a friend for dinner @ 5pm. We were charged $5 extra per meal because it was "evening hours". This is the second time it has happened - last time it was due to "weekend hours". We were very disappointed as the server wouldn't adjust the bill because this extra charge was not mentioned on the menu anywhere! :( The restaurant was dirty and had a foul odor. No air conditioning was apparent. We were thoroughly disappointed and sorry to say won't be back.
We came here a few months back just me and the wife, the food was decent and hot. This time we came as a party of 7 with my family around 6pm on a Wednesday, and I reserved the morning of just to give a heads up, probably 4 other tables being served but there seems to be severe staff shortages. Our poor server Rebeka was awesome and did her best to keep up. Aside from the few mixups and delays the food came out just under warm, and we had 2+ Bolgoki dishes which are supposed to come on sizzling hot plates, so it was unfortunate. I guess the wood trays under the skillets where not needed. It was hard to get consistent refills on the drinks and over 2 hours of dinning only had 2 maybe 3 refills total on the soft drink, which is something small, but also related to the understaffing. Food was all bland and the meat and chicken had a chemical aftertaste to it, both things we didn't notice last time. There is no way I could justify $30 yet alone $15 for a dish. Only added dropped 2 stars because not sure if they made a mistake or felt bad, but we were brought out a free chicken dish since it was already prepared. And also Rebeka bless her heart was trying her best to manage and was nice. Management needs to make some changes, noticed they also dropped .4 stars since we last came, so it seems to be catching up. Probably won't be back for a while.
Well this place would be great with actual workers and a management team. The food is amazing but unfortunately the service is as dead as the bugs that sit in rack by the front door that for what ever reason do not get cleaned out. They were here 3 months ago lol. Any way the dine in services are terrible and the take out is just as bad. The wait staff are just flat out brilliant when it comes to customer service. It’s like it’s their first job and well it just might be, but come on management let’s fix this so Fenton can bring in larger business
On the 2nd time dining in we sat and waited about 15-20 min. The front was packed with other guests. Some of whom had walked out before being greeted. When sat at the table it took our server about 10-15 min to come over and ask for drinks and appetizers. Another 15 to recieve the drinks and a whole hour until the apps came out. The couple next to us who was waited on by the same server had not received anything. They were seated before us. We finally put in our entrées which took another hour before we asked for a manager. Ally immediately took over and assured us that the food was never put in and would take only 5 minutes to bring out. In a rush, we decided to wait a little longer. Ally was very kind and professional with positive upbeat energy. I did not get our servers name, but I am not here to shame her. I want to congratulate Ally for all the hard work and dedication. She even told me who to ask for next time and to get home safely. I will definitely be back. And I do highly recommend, but not on a Saturday night.
The food is decent but there was one person doing the hosting, serving, bussing and running! Her name was Allie and she deserves to be treated better than that as an employee! She did great but this is not the first time we’ve been here and it wasn’t properly staffed. Management needs to get it together!
Definitely the worst hour and half experience ever!!! We were the only people in the restaurant but yet still had terrible service. Appetizers were fine but when the meats came out our server couldn’t get the grill table to work so we had to move tables and the server didn’t even help us move anything (not any of the food she just put on our table)and the second table seemed to not be heating up. Definitely feel like they should heat the grill up before they come out with a plate full of raw meat. Had to get up and find our server to let her know our grill wasn’t heating up and she pretty much had no idea what to do, so finally we just asked to bring it back to the kitchen and at least have them cook raw pork and beef. Waited for the meat to be cooked for 45min and by that time our table of 5 just wanted to get out of there! Maybe it’s because everything going on but still worst experience at a restaurant in my life!
First time I sting at one of these Korean places where you cook your own meat and I'd say it was pretty good experience overall definitely came away full while it didn't seem like I would at first. Also was my first time having sake that was heated so that was great, wait staff was also on the ball.
My family and I love this establishment and frequent it as often as time and weather permit as it is an hour drive from our home. The food is delightful with a well rounded menu of various Asian dishes and Korean specialties. The service and the food are absolutely enjoyable.