I originally gave this place five stars but they have been going downhill and the last couple of years. They now shut off their phones one hour before closing time so that they don't have to do any more call in orders and online it won't accept any orders roughly within 2 hours of closing time. So if you want a pizza and it's almost 9 yes to drive their place the order and then wait and that's assuming they make your order correctly and with quality
Hot and ready cheese is never ready here.
I arrived at Little Caesars on 11 mile in Farmington Hills at 9:35pm. I wanted to order two cheese pizzas but the clerk told me that they only had one pepperoni left. I asked if they could make cheese and he said no that’s all they had left because they closed at 9:30. I said that the hours online were open until 10pm. I told him the pizza was for Thanksgiving tomorrow. He said we are closed and we only have one pepperoni pizza left. I feel that if they we’re closed that the door should have been locked. They should just lock the doors and leave if they don’t want to work until closing hours. People go to restaurants to order what they want to eat, not to eat what the restaurant wants to give them. I paid for the last pepperoni pizza because I wanted my family to have some dinner for Thanksgiving. I went to Hungry Howies and ordered two cheese pizzas. They were still open. I wanted to take the little Caesar’s back but I thought I can just give it to my dog for a holiday treat. Hungry Howies has just gained a new customer because they took my order when Little Caesars wouldn’t!
Terrible customer service from the cashier when I , called to follow up on the order request. I was placed on hold for several minutes, the manager did respond he claimed to not hear me. Crazy bread was very dry.
I arrived at Little Caesars on 11 mile in Farmington Hills at 9:35pm. I wanted to order two cheese pizzas but the clerk told me that they only had one pepperoni left. I asked if they could make cheese and he said no that’s all they had left because they closed at 9:30. I said that the hours online were open until 10pm. I told him the pizza was for Thanksgiving tomorrow. He said we are closed and we only have one pepperoni pizza left. I feel that if they we’re closed that the door should have been locked. They should just lock the doors and leave if they don’t want to work until closing hours. People go to restaurants to order what they want to eat, not to eat what the restaurant wants to give them. I paid for the last pepperoni pizza because I wanted my family to have some dinner for Thanksgiving. I went to Hungry Howies and ordered two cheese pizzas. They were still open. I wanted to take the little Caesar’s back but I thought I can just give it to my dog for a holiday treat. Hungry Howies has just gained a new customer because they took my order when Little Caesars wouldn’t!
This Little Caesars has stolen my money. When I went to pick-up pizzas that my husband ordered, I was charged $84.80. When I talked to my husband, he said that he prepaid for the pizzas. We went back to the store to correct the matter. The store manager Amberlee H. said the error happened because the cashier who processed my husband's order entered it into the system wrong. Amberlee said that she would refund the payment I made for the pizzas. A week later, I never received the refund, so I called the store. Amberlee told me a refund takes 10-14 days and reassured me my money was refunded. Today, 2 weeks later, I still have not received a refund. I went back to the store and Amberlee is there again. I explained that I never received my refund. She tells me that the receipt she gave me said refund, so that means my money was refunded. I explained to her again that the refund did not go through and maybe she made an error. She tells me that there is no error. I ask to speak with someone above her so that they can check their transactions and see why the money was never refunded. Amberlee said that she is the only person I can talk to regarding the matter and there is no compliant process. She refused to provide any contact for the store owner and says she is the top person at that store. Amberlee refused to look any further into the matter and has refused to refund my money. So now, on Monday, I have to waste my time contacting everybody in the corporate office to receive my refund. Amberlee is unprofessional and should no longer be in that position. The customer service at this store in awful.
This Little Caesars has stolen my money. When I went to pick-up pizzas that my husband ordered, I was charged $84.80. When I talked to my husband, he said that he prepaid for the pizzas. We went back to the store to correct the matter. The store manager Amberlee H. said the error happened because the cashier who processed my husband's order entered it into the system wrong. Amberlee said that she would refund the payment I made for the pizzas. A week later, I never received the refund, so I called the store. Amberlee told me a refund takes 10-14 days and reassured me my money was refunded. Today, 2 weeks later, I still have not received a refund. I went back to the store and Amberlee is there again. I explained that I never received my refund. She tells me that the receipt she gave me said refund, so that means my money was refunded. I explained to her again that the refund did not go through and maybe she made an error. She tells me that there is no error. I ask to speak with someone above her so that they can check their transactions and see why the money was never refunded. Amberlee said that she is the only person I can talk to regarding the matter and there is no compliant process. She refused to provide any contact for the store owner and says she is the top person at that store. Amberlee refused to look any further into the matter and has refused to refund my money. So now, on Monday, I have to waste my time contacting everybody in the corporate office to receive my refund. Amberlee is unprofessional and should no longer be in that position. The customer service at this store in awful.
The store’s clerk was very rude and has a bad anger problem. I waited almost an hour for a hot n ready and crazy bread. Granted it was busy that night and the line was out the door but when it was my turn the clerk with the wild red dyed hair (without a hairnet, mask or gloves) rudely tried to skip me for someone she knew behind me after I’ve been waiting almost an hour. Because I was cordial and nicely asked her can she please give me my food that I already paid for and patiently waited for so I can leave the store clerk literally had a mental meltdown and began cussing at me like a pirate. That one of the cook’s had to stop what he was doing to tend to the waiting customers. The cook too appeared to be tired of this clerks behavior. However my food was good but it would have been better if I didn’t have to deal with the unnecessary attitude problem. Would be 3 stars or more if I didn’t.
HORRIBLE HORRIBLE customer service from a young man with dark hair, heritage is from another country. Talks fast, yelled and cursed at a customer because she asked about their glove policy. They are making pizzas with no gloves. She left, I said it wasn’t nice to curse at people and he then turned his rage on me. Refused to serve me… said he had a stressful day and he doesn’t have to serve me. He got offended QUICKLY, he seemed to not have the ability to deal with stress professionally. He needs so much more training, no one should ever be treating with disrespect for asking questions about gloves or asking an employee to stop cursing at customers.
The service there is horrible. The store's clerk ran her mouth to an elderly lady, then refused to pick up the phone to take orders. When I advised her that I had been calling for an half hour, She threatened to stab me them called the manager who threatened to call the police. With the rudeness and no respect of these employees, this little Ceasars should be closed immediately.