this location is horrible and rude. i ordered a strawberry milk shake in the drive thru. once i got it it was indeed light strawberry milk. there was no thickness or "icecream" feel to it. When i went inside to ask them to remake it they said they couldnt and would have to charge me. then i asked could they just add more ice cream to what was already made so i wouldnt have to pay for another one and they said no thats how it comes. 3 employees ganged up to argue with me and even said all they could do was blend it more (which would make it more watery) and refused to refund me although i had only just ordered through the drive thru
Ordered 2 ice cream sundaes, chocolate and jamoca, and they gave us mint chocolate chip and some other random flavor? No one was even at this location when we ordered so i didn’t think it was that difficult to take an order and make it correct??? Get it together
Cherries Jublilee ice cream is loaded with sweet cherries.
Horrible service! Got mad at me cause they got my order wrong. It may be a drive but go to or order elsewhere.
I placed an order for a birthday cake at this location over the weekend. They cancelled the order via email, which I missed. When I arrived at the store, no one knew how to assist me. I’m disappointed that no one took the time to give me a courtesy call and make sure that I received the message. Additionally, they should have apologized and gave me alternative options. Instead, the ignorant manager told me it was my fault and never apologized. Honestly, the store needs a deep cleaning. I consider it a blessing that they didn’t fulfill my order. I recommend you find a different store to support.
I love Baskin Robbins, especially the coffee and coffee rolls that's where the best ice cream is.
While I understand that they were busy I waited for about 10 minutes without anyone acknowledging me and I just had to get a prepackaged quart.definately disappointing experience and I won't be back
Service was super slow. 25 minutes for a sundae. They claimed busy but had no issue helping everyone after me. They made me pull around and wait in front of store as they finished serving everyone else in the drivethru. Never again
fast and yummy. i come here often. love the ice cream but they don’t make the dipped cones like they have on the menu. never been able to get the fancy cones they offer and my cones are not rolled all the way to the bottom so they leak all over and sometimes are not cooked all the way soggy and fall apart. i shouldn’t complain about cones not being available in the dipped selection but take it off the menu if you NEVER have them
My smoothie was really good and refreshing. Service was a little slow.