The best thing in the Midwest. Could beat out Waffle House Easily with the Right Branding and messaging. Great experience and the “Tender Love” is my favorite dish. Will try the Southern entrees next.
Food is great, the greens and the Mac & cheese—almost make you feel like you’re at home and your Grandma just cooked Sunday dinner! The Kool-aid is on point and makes you remember your childhood—carefree and sweet! The chicken is bomb, and everything else coming out the kitchen looked great as we waited for our food! Service was excellent, HONEY is awesome! Really makes you feel at home—we will be back when we visit the D again! Come check this place out!! Support black-owned businesses!!!
Waited 40 minutes for my food to come out . My eggs were cold even the plate was barely warm . My waffle was also cold and soggy .The catfish was hot and delicious . I was excited to try this place after flying into Detroit . So I asked the waitress to bring me a hot waffle and send the manager over for feedback . The Human resource manager’s daughter came to resolve our complaint because there was no manager on staff . While she stood speaking to us I ate a piece of waffle with what appeared to be some gum like substance in it . She did immediately apologize and offer to comp my meal once I found the gum like substance . Prior to that she made excuses saying they don’t open until 10 so although they were open when we arrived the kitchen was not ready to serve . Not only was the food subpar but the service needs some serious help in the customer service department . Taking ownership, apologizing and immediately resolving the problem is the best way to turn a bad experience around . I had high hopes for this place . I’m still grossed out by whatever I found in my thin waffle .
Worst waffles ever! The chicken was not great either. The server was fine but there was only one covering the entire restaurant and cleaning tables although there were 3 other people who looked like they worked there but just sat around doing nothing. One of the workers had her baby! The owner really needs to come and manage their business because everything was terrible.
My friend and I had a delightful brunch! In my experience on this trip the customer service was pretty good. I do see where improvements can be made. That positive direction needs to be reflected within management. They have a lot of potential to be even greater. The owners have to want that and develop a great culture to continue to succeed. That area is growing rapidly and looking great! I hope they have continued positive growth.
HORRIBLE!!!! Visiting from ATL and this was extremely terrible. First when I walked in, I waited at the podium patiently to be seated. The older lady who is a server, came up and stuck her ear out like she had an attitude and proceeded to sit me WITH AN ATTITUDE. Our server didn’t speak to me while I was waiting at the table for my friends and came by the table and dropped off silverware and walked off without speaking. She eventually came back and took our order but was helpful during the ordering process. Fast forward, we barely touched our food because it was a mixture of nasty and cold. We then asked for something to be taken off the bill and they only gave us $1-2 off for the inconvenience. GET IT TOGETHER! Definitely won’t be back.
Kuzzo's did not disappoint! We went twice while in Michigan so if you're ever in/near Detroit, GO! We both had chicken & 2waffles "(Big Red" - red velvet and "What Up Doe"). The waffles were delicious and the chicken was well seasoned and nice & crisp. I also had a side of grits which were delicious and had the perfect consistency (which is important to me). The mimosas are on point as well.?? The staff were VERY friendly & hospitable. The overall ambience was nice as well. (Check out the wall art.) I suggest you go as soon as they open or there will be a wait. It gets crowded quick!
The food was outstanding! We had chicken tenders with waffles, and the fish and grits. The fish was seasoned and fried to perfection. The cheese grits were good as well.
Kuzzo's is pretty good food. The taste of the chicken and waffles was great. The waffle was a really good quality and flavor. The chicken was a tiny bit dry when it came out but the onion and gravy covering was awesome. You have to wait a little bit to get your food so don't dine in if you're in a hurry. But the wait is worth the flavor if you have time. Enjoyed the experience and was very tasty.
If I could give this place a 0/5, I would. There was no host at the door to start. Service was AWFUL. Never received our drinks after an hour of waiting. Food came out cold. Asked for fresh food and never even received it after a total of 1.5 hours waiting. The manager was not accommodating at all. Offered us a gift card for our next visit, which we turned down. There were several others who had awful experiences as well and continuously requested a manager after they saw that one finally visited our table. Please save your time if you are considering visiting here.