Worked a 16 hr shift and wanted a coffee and a bagel. However when I got my “microwaved oven” crossaint with cheese, it was super cold. I always check my food b4 leaving, and especially after spending $14 dollars in Dunkin’ Donuts. It was no1 in the store but myself and a gentleman who only purchased a donut. I proceeded to the counter, and of course typical rude behavior from the staff. Ms DAISHA EMPLOYEE #463007 said that she’s not helping me because I was rude for not wanting to eat a raw and undercooked sandwich & wanting my sandwich reheated or remade. She then proceeded to say I will give you your my money back, after I said I just twice I want my sandwich. She goes off saying she’s the only one working and I said “I see that and I’m the only one in the store” mind you I was just there yesterday and a young lady with glasses was working by herself and had 6 ppl waiting and had no issue with my sandwich then. I understand places are understaffed across the world, but it’s no reason for ppl to be treated rudely as I was this morning. These young workers really need to learn how to handle customers when and if under pressure. Otherwise don’t take on a job that may be to much for you. Myself and others work in healthcare and work long hours,spend money and frequent these places everyday for a quick breakfast or coffee when we’re unable to do so at the time. I will never spend another penny in this rude store again especially when Ms DAISHA the worker can’t handle a simple crossaint and cheese sandwich that my 2 year niece can make for me in her easy bake oven! I usually go to Starbucks down the hall where you’re treated with respect and and receive great customer svc even when it’s 1 employee. Dunkin you guys need to step your game up with better trained and respectful staff, because one bad apple can ruin it for all such as the one I had a bad experience with!
Terrible. Many (not all) of the employees go missing.. as in literally no body there to take your order. Always out of supplies.. cups.. lids.. bread.. etc. Very poorly managed.
A good cup of coffee, very well pleased
Lines long and sloooooow can’t pick your doughnuts like before gotta ask what’s left can’t see thru drive thru not sure how many people they need to stand around
Poor management. Short staffed. Guy working made 3 sandwiches ordered after me before pouring my coffee to go, took like 15 minutes from ordering. Only had creamer cups, no half and half. Area was not cleaned, trash on floor, garbage full. None of this is the guys fault, he’s the only one working on a Sunday morning when everything else is closed.
I love me some cake donuts, yes yummy!
They never seem to have many donuts ??
Horrible service also said thank you and just walked away from me will not recommend to anyone
Education is needed as far as online ordering. What is the point of online ordering if the staff doesn't look at the ticket? I ordered at 9:37am and it was not complete until 10:17am, and this was after I mentioned twice that I had an online order and kept getting skipped. Next time I will wait in line. Food was great though.
Excellent service. Very polite and helpful.