Detroit Water Ice Factory

1014 Woodward Ave, Detroit - 48226
166 reviews
Ice Cream & Frozen Yogurt Shaved Ice Popcorn Shops
(313) 888-9106

Loved the strawberry lemonade and mango mix on a hot day. Also loved the young people working there. They were very happy and nice!

Yummmyyy!!! The coconut, sour apple, and creamy cookie were great! Polite service and the outdoor seating was awesome. Make sure to ask for the soft serve if you want it paired with the water ice, it costs a little bit more but the alternative is just water ice by itself.

After hearing such great things about this shop, I decided to stop by and try it for the first time! I had my two grandsons with me. The young man asked how could he help me, I started giving him my order. After asking one question and starting to give him my grandson’s order, he starts helping the people BEHIND ME! Never came back to me so I told my family let’s go! NEVER AGAIN WILL I PATRONIZE THIS ESTABLISHMENT AGAIN! VERY POOR SERVICE!!!!

Beyond disappointed, popcorn is usually great, but I bought a bag Friday and the popcorn was stale. The staff weren’t welcoming and talking amongst each other, another staff member was on their phone at the front counter, just a mess.Edit ReviewSince staffing has changed from my previous experience, the atmosphere has been much better, love the company’s soft pretzels, one of my favorite things to order after a long day of work. The middle age man that works there is friendly and welcoming, always bubbly.

Honestly, customer service is going to ruin this buisness. Such rude people working there. Ice cream was great.

Best popcorn I've ever had, the cheese Louise! Also recommend the Motown mash! The gentleman working there was very nice!

My Grape Gatsby ice was delicious! The guy working there was nice and friendly. The lady who checked us out was a little serious but nice too. We sat outside and it was really hot but it was nice to go inside to order and there was air conditioning in the store (there is no seating inside but outside is nice). The soundtrack was nice too. Lots of families sitting outside with kids enjoying the day! The only reason I gave 4 stars and not 5 is because at the end I ordered some butter popcorn and it was good but it could have used some salt and it wasn't as crunchy as I expected, but the ice was really good. Will be going back as the place was clean, the seating area outside was clean and tidy (smelled nice, like cleaner), and the workers were polite.

Authentic Philly Italian Water-Ice.Nothing like it! Frozen Confectionery Dessert!Incredible Flavor! Delicious ?

The male manager that always wear that red mask is very rude, i don’t even know how he is working here. i ask a question he answers rudely. snacks were sloppy, I think this store has poor training, communication and etc. I will never come back here again. I feel threatened by the way he rolled his eyes at me and talked to me. I wouldn’t recommend it. And it was a BIRD in there

A Detroit favorite and an absolute necessity on a 90 degree day in the D!