Customer service, customer satisfaction and proper communication are missing from the management staff at this Applebee's. They are slow (at least they were yesterday), rude and unapologetic for mistakes they made that caused my daughter to receive her food much later than the rest of our party. They gave her order to someone else and didn't apologize for it. Here is the kicker, we were there when they opened the doors and was one of the first groups to have their order taken. My wife requested that they offer a solution to the problem they caused to which they gave her a discount coupon for a future visit that will never happen. I asked for the owners information and they gave me the general manager's card. I haven't called him yet but he's also not the person I requested to speak with. The food did taste satisfactory but the service ruined the entire experience. Do better Applebee's!
I know it’s an Applebees, but I ordered a mango lemonade and had to send it back three times because the cup was dirty..I ordered the neighborhood beef nachos as a meal, and it was pretty good, the beef was a little dry tho.
I took my wife out for a .59th Anniversary luncheon. Dirty floor, dirty table and poor service. There were only two other customers in her section. Had to ask for straws for the water. Orders were placed and silverware was given to us. My wife asked the waitress if hers had ever made it to the dishwasher. Her shrimp meal was just OK. My hamburger was over cooked (burn) which I didn't finish. Three other waitresses walked pass our table and either walk in the mess or stepped over it. A Gentleman waiter had just come in to work passed our table and said WOW what a mess on the floor. He told me that I should have asked for the manager about this situation. I have always given a tip for service but not this time. I will never go back to this place.
Worst experience I’ve EVER had at a restaurant, didn’t get greeted for the first 15 minutes and I ordered a drink that never came. After 1 hour of waiting and no attention from the the lazy server me and my party left without getting our food. Don’t come here if you value your time and except an attentive server.
“ carside to go “…. Terrible service. Weather it’s a holiday or not. Car or curb side should be exactly that. Ordered and paid ahead so didn’t have to get out. 1 person came out every 30 minutes to check Togo orders. I was told the food would be ready by 6:30. Got here 6:25. Didn’t receive food until about 2hours later
The wait person was great. The seating host spent most of his time watching the TV's. People came in and waited but he didn't turn to check. They finally wandered till they were noticed. The food was good and the right temperature for eating.
This was my first visit to this Applebee's and I am very happy. The food was great. When the server, Falyn, served our food it was very hot. Which I love. Falyn was had a wonderful personality. Falyn was very patient while we were ordering. Refilled our drinks without us asking and when my family member realized her coffee was not hot enough. Falyn brewed a fresh pot and brought the hot cup of coffee nearly burning her hand. Falyn always had a pleasant smile. With the excellent food and service, we will be returning customers.
When we entered, we were told the wait was over an hour long; the young lady worked some things out and was able to seat us in 5 minutes, so we were thankful for that. Our server was very pleasant, but kept forgetting requests. Everyone in our party enjoyed their food.
I loved eating at Applebee's this past week, my bartender was Tanya and she had great costumer service. I ordered a Whisky Bacon Burger and it was so good. I didn't have to wait long for my food at all. Great job Tanya.
This has got to be the most poorly managed establishment that I have ever been to. I’ve given this particular location several chances, I kno what a challenge it can be to manage ghetto people. The host complained about going home, before during and after not seating me after I waited 30 minutes. How do you just decide to close a restaurant and u have people actively waiting? The manager is a mess too, because it was his idea. And people wonder why it’s just easier to travel outside of the city to get good service. I’d rather drive 30 minutes away and kno I’ll be treated with courtesy, than to ever take a gamble on any Applebee’s, ever again. Because at this point, it has to be an acceptable company culture to always be subpar. My people sadden me.